[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Afresh is an AI platform focused on reducing food waste in the grocery industry. The Program Manager will be responsible for managing customer partnerships and the successful integration of Afresh's solutions, while leading cross-functional projects and improving processes to enhance deployment efficiency.

Responsibilities

• Lead and execute successful integrations with our partners
• Deeply understand our customers' operations and how the Afresh solution maps to these to provide maximum value
• Create detailed, actionable implementation plans that enable both Afresh and our customers to understand and execute on the full scope of our deployment processes
• Build trusted relationships with our partners’ point people including project management, store teams, operation leads, and executive teams
• Lead cross-functional work across Afresh's teams to manage the deployment process and build consensus, including work with our Executive, Engineering, Product, Support, Account and Sales teams
• Capture learnings and best practices from deployment efforts to create a sustainable, replicable playbook for future deployments
• Identify and implement ways to improve Afresh & our team’s processes as we build our work together
• Continually work towards scaling our processes and solutions to achieve a lower cost to serve

Skills

• 5+ years experience managing client relationships
• 3+ years experience in product implementations/deployments (SaaS preferred)
• Demonstrated ability to drive projects to completion
• Excellent written and verbal communication skills
• Proficiency working with AI models such as Claude, Codex, Replit or other tools
• Open to travel (up to 25%)
• Exceptional project management skills to keep multiple complex projects spanning many external and internal stakeholders on track simultaneously
• Customer empathy and ability to build meaningful relationships with a wide variety of stakeholders at our customers
• Self-reliance to source answers and make informed but new decisions
• Comfort working with ambiguity and charting the right path forward
• Effective cross-functional collaboration, including the ability to clearly communicate needs and rally support
• Process improvement mindset and a desire to move the needle on how we do the work we do, to improve both customer outcomes and cost to serve
• Understanding of customer business processes, and ability to utilize expertise and appropriate product functionalities to address customer issues
• Commercial mindset that allows you to understand and act on what our customers care about most
• Experience in grocery or retail industry preferred
• Proficiency in SQL, Excel, Looker or other dashboarding tools preferred

Benefits

• Meaningful early-stage equity
• Comprehensive medical, dental, and vision coverage for you and your family (with the majority of premiums covered by Afresh)
• Dedicated mental health support and counseling services
• 401(k) program with a generous company match
• Work from home or a local office; home office stipend and "Coworking Wallets" for flexible workspace access
• Annual professional development budget
• Monthly stipends for "Betterment" (wellness/lifestyle) and telecommunications
• Flexible paid time off to take the time you need to recharge
• Full-time U.S. employees are eligible for these benefits

Company Overview