[Remote] Program Manager
Note: The job is a remote job and is open to candidates in USA. SMX Services & Consulting, Inc. is seeking an experienced Program Manager / Project Director to lead the Federal Learning Management System program for the HHS/ACF Office of Refugee Resettlement. The role oversees program delivery, LMS operations, technical integrations, cybersecurity and ATO support, accessibility, analytics, licensing, training, and technical support while serving as a primary interface with Government stakeholders.
Responsibilities
- Lead overall program delivery, staffing, schedules, milestones, risks, issues, and performance
- Serve as a primary management contact for Government program and contracting personnel
- Manage multiple workstreams covering LMS, technical operations, cybersecurity, training/content, analytics, and support
- Manage contract deliverables, reporting, service levels, quality standards, and corrective actions
- Oversee SAP SuccessFactors Learning operations and related technical integrations
- Lead transition-in/out, operational readiness, change management, and escalation processes
- Manage technical teams, workload allocation, subcontractors, and continuity of operations
- Coordinate cybersecurity/ATO, Section 508 accessibility, licensing, analytics, and technical-support requirements
- Conduct status meetings and provide executive-level reporting
- Ensure compliance with applicable HHS/ACF policies and contract requirements
Skills
- Significant experience managing complex enterprise IT or technology-support programs
- Experience leading multiple concurrent technical workstreams and distributed teams
- Strong program planning, scheduling, risk, issue, and change-management experience
- Experience with Federal Government or similarly regulated environments
- Experience with enterprise LMS, SaaS, cloud, application-support, or training platforms
- Strong customer-facing, executive communication, and Government reporting skills
- Experience managing service levels, vendors/subcontractors, transitions, and operational readiness
- Experience coordinating cybersecurity, compliance, accessibility, analytics, and performance reporting
- 12+ years of technology program experience, including 7+ years leading complex programs or multiple technology projects
- Bachelor's degree in IT, Computer Science, Engineering, Business, or related field, or equivalent experience
- PMP, PgMP, ITIL, SAFe, Agile, Scrum, or comparable certification
- HHS, ACF, ORR, or other Federal civilian-agency experience
- SAP SuccessFactors Learning or comparable enterprise LMS experience
- Experience with FedRAMP, ATO, Federal cloud environments, and Section 508
- Experience managing remote/distributed technical teams
Benefits
- Primarily remote
Company Overview