[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. ComPsych is a global provider of organizational mental health, well-being, and absence management solutions. The Program Manager, Technology owns how work flows across a product development group by coordinating multi-team planning, improving delivery systems, resolving dependencies, coaching teams, and orchestrating go-to-market launches while helping evolve agile ways of working through AI.

Responsibilities

• Run multi-team planning: convert roadmap intent into a sequenced, capacity-aware view of what the group can commit to and what it cannot, and re-plan early, with options attached, when reality diverges
• Own the group's operating rhythm: the cadence of planning, review, demonstration, and retrospective that keeps sub-teams synchronized, ensuring every recurring ceremony answers ‘what decision does this enable?’
• Hunt friction and delay: find the handoffs, queues, approval bottlenecks, and environment delays slowing the group, and lead the work that removes them
• Drive dependencies to resolution inside the group and across its neighbors, bringing a proposed path forward with every risk raised rather than only cataloging risks
• Make trade-offs explicit — what is gained, what is given up, and what it costs to defer — then drive them to a decision, saying no or not yet to work that doesn't fit the priorities, backed by data
• Coach the teams continuously on story decomposition, vertical slicing, estimation, Definition of Ready and Done, retrospective quality, and WIP discipline, teaching the reasoning behind a practice rather than the ceremony, and developing the Scrum Masters and delivery leads around them
• Make retrospectives produce change, owning that at least one improvement per cycle is tracked to closure
• Measure flow and outcomes rather than activity, discontinuing any metric that doesn't change a decision
• Orchestrate go-to-market for the group's launches, owning the release calendar and gates and keeping delivery and commercial tracks — marketing, sales, customer success, partner enablement, legal and privacy, clinical and compliance, implementation, and support — moving in parallel from prioritization forward
• Embrace change and enable AI workflows, helping lead the discovery of new ways of working as AI reshapes agile structures, processes, metrics, and ceremonies
• Other duties as assigned

Skills

• Education: No specific degree required; demonstrated practice is valued over credentials
• Self-starter with ability to multi-task and work autonomously
• Excellent organizational and project management skills
• Effective interpersonal and communication skills
• 10+ years of experience in program, delivery, or technical project management, including at least 7 years in software product development, with a track record of orchestrating delivery across multiple teams toward a shared outcome and accountability for results across teams not directly managed
• Demonstrated ability to operate as a peer to product and engineering leadership rather than as a reporting function — driving alignment through sound reasoning and visible trade-offs
• Systems-level thinking: ability to name upstream demand, downstream consumers, and the current bottleneck, and to target improvement work at the bottleneck rather than the loudest complaint
• Fluency with flow metrics — cycle time, work in progress, throughput, blocked and wait time, predictability, deployment frequency — and a track record of using data to change how the system works, not just to narrate status
• Experience carrying launches, not just releases, including coordinating cross-functional go-to-market readiness alongside software delivery and piloted or staged rollouts
• Comfort holding multiple plausible scenarios open under ambiguity, committing decisively once evidence supports a direction, and changing course when the evidence says to
• A coaching orientation: ability to teach the reasoning behind a practice rather than police the ritual, and to read teams accurately enough to know what each needs next
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer
• Also valuable, though not required: experience as a Release Train Engineer, Solution Train Engineer, delivery lead, or Agile coach (SAFe or non-SAFe); experience supporting a long-lived product group rather than a series of discrete projects; experience in healthcare, behavioral health, or other regulated environments; experience helping an organization move from project-based delivery to flow-based ways of working; and experience building DORA and SPACE metrics in Jira, Confluence, or similar platforms
• Certifications are welcome but not required

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Remote work

Company Overview

Company H1B Sponsorship