[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. 1r is a digital agency that partners with leading eCommerce brands to drive sustainable, multi-channel growth through strategic consulting, performance marketing, retention marketing, content, and Shopify design and build. The Program Manager will lead cross-functional initiatives across Web, Performance Marketing, Operations, and Creative while improving operational efficiency, client retention, delivery processes, and project management standards.

Responsibilities

• Analyze and improve project management processes with an eye toward efficiency, scalability, and clarity
• Identify friction points and implement tools, workflows, and reporting systems to improve delivery speed and quality
• Champion continuous improvement through performance reviews, retros, and process audits
• Collaborate on creating and refining 1R's project management SOPs across Web, Marketing, Ops, and Creative
• Document clear processes for delivery, handoffs, communication, and client lifecycle management
• Ensure SOPs scale with the agency and serve as a blueprint for high-quality execution
• Serve as the strategic point of contact for key clients engaging multiple 1R service lines
• Coordinate efforts across departments to ensure alignment, cohesion, and seamless delivery
• Foster deep, trust-based client relationships focused on long-term retention, growth, and proactive value delivery
• Guide, coach, and support Project Managers and Coordinators—developing their skills and elevating delivery standards
• Model clear communication, accountability, and calm under pressure

Skills

• 5+ years in program or senior project management, ideally in an e-commerce, digital, or creative agency setting
• Strong experience building SOPs and improving team operations
• Proven ability to manage large, multi-service client relationships
• Comfortable in both high-level strategic conversations and tactical project oversight
• Adept in PM tools like Jira, Smartsheet, Notion, Productive, or similar platforms
• Thrives in fast-paced, ambiguous environments and knows how to bring structure without red tape
• Familiarity with Shopify, Klaviyo, Meta Ads, or the broader DTC tech stack
• PMP, Scrum, or Agile certifications
• Experience in a remote-first team environment

Benefits

• Partner with compelling, high-growth brands across luxury, beauty, fashion, lifestyle, home, and food & beverage.
• Shape high-impact internal systems and have a direct hand in agency growth.
• Collaborate with a supportive, curious, high-performing cross-functional team.
• Remote-first culture that values ownership, creativity, and excellence.
• Half-day Summer Fridays.
• Comprehensive medical, dental, and vision insurance.
• 401k program.
• Competitive PTO days (vacation, personal, sick) and Company Holidays.
• Opportunity for internal/cross-departmental education and learning.
• Opportunity for career development and growth.
• Collaborative and close-knit team with access to executive-level team members.

Company Overview

Company H1B Sponsorship