[Remote] Program Manager
Note: The job is a remote job and is open to candidates in USA. Miratech is a global IT services and consulting company that supports enterprise digital transformation across more than 25 countries. The Program Manager will organize and lead strategic programs, oversee multiple technology projects and teams, manage client commitments, finances, risks, hiring, and stakeholder relationships, and ensure customer, quality, and performance goals are achieved.
Responsibilities
- Fulfilling Miratech commitments given to the clients in a profitable way
- Identifying clients’ needs and demands and leading the up-sale process within existing engagement/frameworks
- Setting delivery focus according to business targets and priorities
- Identifying delivery risks and managing them to the proper level
- Developing a subordinated team to the level required
- Manage hiring by working with sourcing to pre-select, interview, hire, and onboarding
- Review finances for all projects under the program
- Meeting with stakeholders to discuss program status and goals
- Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
Skills
- 5+ years of program management, department director, or equivalent experience
- Experience in managing 5+ projects in parallel with the help of Project Managers with a total headcount of 50+ people
- 3+ years of experience in managing specifically enterprise-wide technology transformation and innovation, experience in FinTech is a big plus
- Successful experience with outsourcing development from the client-side or subcontractor side
- Experience in creating program-level status reports
- Knowledge of risk/issue management
- Methodical in approach to resolving issues
- Written and verbal communication presentation skills, and excellent problem-solving skills
- Customer-facing experience
- Focus on Customer Success in Professional Service engagements
- Experience with remote/international project team management
- Solid engineering background with hands-on experience in technology delivery
- Ability to understand commercial business needs and manage different stakeholders
- Ability to navigate ambiguity and changing priorities
- Experience in FinTech, CX / Contact Center domains
Benefits
- Health insurance
- Language courses
- Relocation program
- Remote work through the ForeverRemote work culture
- Professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment with open communication
- Regular team-building company social events
Company Overview
Company H1B Sponsorship