[Remote] Program Manager
Note: The job is a remote job and is open to candidates in USA. Acro Service Corp is seeking a Program Manager to lead the strategy, roadmap, development, and deployment of hardware products in a dynamic HVAC and energy management environment. The role manages controls application engineers, collaborates with vendors and cross-functional teams, oversees prototyping and customer installations, and supports product launches and customer-facing technical initiatives.
Responsibilities
- Product Strategy and Roadmap: Drive the long-term vision and strategy for our hardware products. Develop and maintain product roadmaps to ensure alignment with the company’s overall strategy and revenue objectives
- Team Leadership: Manage, mentor, and support a team of controls application engineers, empowering them to deliver high-quality customer installations and resolve technical challenges efficiently
- Vendor & Partner Collaboration: Evaluate and work with third-party vendors, installation contractors, and integration partners for sourcing and installing hardware components or technologies as needed, and own relationships with vendors
- Prototyping and Testing: Lead rapid prototyping efforts and hands-on testing with your team to iterate and validate new hardware solutions prior to commercialization
- Application Engineering: Collaborate with engineering and development teams to address application-specific requirements and overcome technical obstacles. Work with the turnkey team to design light commercial building automation solutions. Support the sales team in responding to customer RFI/RFP’s. Support key customer presentations and deliverables
- Customer Installations: Oversee and optimize processes for configuring, commissioning, and troubleshooting new customer deployments, ensuring exceptional quality and satisfaction
- New Product Release Support: Coordinate with cross-functional teams to plan, execute, and support the launch of new hardware products
- Market & Customer Insights: Monitor industry trends, competitor offerings, and customer feedback to identify opportunities for innovation or improvement. Support the creation of product marketing collateral
Skills
- Applicable field experience in lieu of a degree is acceptable
- 4+ years in product management, technical sales, application engineering, system design/programming/commissioning; ideally within the HVAC, building automation, energy management, or IoT hardware industries
- Deep knowledge of building automation system design, operations & maintenance, best communication protocols (specifically BACnet & Modbus), system integration, and best practices
- Demonstrable success in hardware product lifecycle management, especially with customer installations and troubleshooting
- Deep understanding of HVAC control sequences of operation and programming for commercial HVAC systems
- Strong project management skills with the ability to juggle multiple projects simultaneously
- Excellent communication skills with the ability to effectively convey technical concepts to non-technical team members and confidence coordinating with diverse teams
- Strong strategic, analytical, and problem-solving skills
- Bachelor's degree in engineering, computer science, business, or a related field
- Experience directly managing or mentoring technical staff/technicians
- Niagara Framework Certification
- Experience with grocery Refrigeration control system design, programming, and system integration
- Understanding of modern IoT to Cloud tech stack, system architecture (wired and wireless), and communication protocols (e.g. MQTT)
- Understanding corporate IT cybersecurity and info security standards and best practices
- Understanding of commercial IT networking architectures, protocols, and best practices
- Passion for sustainability, energy efficiency, or climate tech is a plus
Company Overview
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