[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Hana Defense Solutions (HDS), part of the Native Hawaiian nonprofit corporation The Hana Group, delivers mission-centered solutions for government and defense clients. The Program Manager will lead cross-functional project teams, manage customer relationships, workstreams, risks, dependencies, budgets, and outcomes, and oversee the delivery and adoption of human-centered design solutions. The role also involves strategic planning, client communications, team supervision, contract expansion, and regular customer meetings.

Responsibilities

• Serve as the customer point of contact for leadership and partner organizations, ensuring continuous alignment between mission needs and deliverables
• Support the development and execution of strategic plans, frameworks, and recommendations that align with DoW mission objectives
• Lead the full project lifecycle: define vision, gather and prioritize requirements, oversee execution, and drive adoption of solutions and strategies
• Maintain relationships between the customer, leadership, partner organizations, and the internal team
• Facilitate and initiate communication between client leadership, internal teams, and partner organizations across programs so objectives and expectations stay clearly defined
• Manage project scope, performance, and risk
• Attend weekly syncs with Program Managers to communicate identified cross-program risks, dependencies, and resource conflicts
• Regularly attend in-person customer meetings on a weekly or bi-weekly basis, as required
• Maintain project documentation, deliverable schedules, and task trackers to ensure accurate visibility into solution status, escalating issues as needed
• Lead the preparation of client briefs, progress reports, and leadership summaries
• Document lessons learned, frameworks, and methodologies for reuse and knowledge sharing within the organization
• Coordinate logistics for meetings, workshops, and collaborative sessions
• Supervise and mentor project team members, providing coaching focused on delivery quality and client satisfaction
• Oversee onboarding and integration of new team members onto the program
• Identify opportunities to extend current contracts and develop new business with related clients
• Other duties as assigned

Skills

• • Bachelor's degree in Business, Management, Human-Centered Design, or a related field
• • 5+ years of experience working with DoW, federal clients, or other mission-critical organizations
• • 2+ years of experience managing multi-disciplinary teams
• • Proven ability to develop and execute program strategy in complex environments
• • Experience delivering human-centered design solutions, with working knowledge of user research
• • Background in business development and contract expansion
• • Experience with task management platforms like Jira
• • Experience managing backlogs, and understanding risks, dependencies, and mitigation
• • Strong client engagement, communication, and organizational leadership skills
• • Knowledge of DoW contracting, performance management, and budget execution
• • Ability to travel for in-person sessions with clients
• • Must be a U.S. citizen and possess a DoD Secret or higher security clearance
• • Familiarity with Confluence, Figma, Adobe, and other tools
• • Experience leading distributed, hybrid, or fully remote teams across multiple geographic locations
• • Familiarity with defense logistics and acquisitions, cyber and technology, operational and infrastructure, and other defense workstreams
• • Proven experience briefing senior military officers, SES-level officials, or other executive government leaders

Benefits

• Flexible Spending Account (FSA) for qualified Health, Dependent Care, and Transportation expenses
• Hana-owned MacBook Pro
• Flexible PTO
• Paid Federal Holidays
• Short term disability insurance
• 401k
• Remote with periodic on-site presence at client locations as needed (2-3 days/week for some positions

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