[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Beyondsoft Consulting, Inc. is a technical solutions and consulting partner providing IT services and digital transformation solutions. The Localization Business Operations Program Manager will lead end-to-end localization operations, coordinate cross-functional and vendor teams, gather requirements, manage UAT and release readiness, resolve incidents, and improve workflows, systems, quality, and scalability.

Responsibilities

• Lead end-to-end localization programs, including request intake, planning, workflow coordination, execution, and delivery across multiple languages and content types
• Develop and manage project plans, timelines, dependencies, risks, budgets, and resource requirements
• Serve as the primary liaison between business stakeholders, product and engineering teams, localization vendors, and internal partners
• Gather, document, and validate business and functional requirements, including BRDs, FSDs, process flows, and system requirements
• Translate business and localization needs into scalable process or system solutions in partnership with product and engineering teams
• Lead scenario-based User Acceptance Testing (UAT) across platforms and workflows, representing the business during testing
• Coordinate defect tracking, triage, retesting, and resolution; ensure change requests identified during testing are documented and prioritized appropriately
• Drive release readiness by validating business workflows, dependencies, risks, stakeholder approvals, and go-live requirements
• Lead the response to localization, workflow, system, and vendor-related incidents or escalations
• Perform root-cause analysis and coordinate corrective and preventive actions across relevant teams
• Manage localization vendors, translation requests, delivery timelines, quality expectations, and SLA performance
• Oversee request triage and day-to-day tracking to ensure timely and high-quality localization outcomes
• Analyze existing localization workflows, identify operational gaps, and implement improvements through process standardization, automation, AI, SME review, and quality-feedback mechanisms
• Support enhancements to localization and business systems such as GlobalLink, CRM platforms, Azure DevOps, and related workflow tools
• Develop and execute change-management plans for new tools, features, workflows, and process updates
• Create training materials, process documentation, stakeholder communications, and adoption plans
• Partner with reporting teams to develop and maintain dashboards for operational performance, localization volume, quality, SLA adherence, costs, and demand trends
• Communicate project status, risks, delays, decisions, and changes clearly throughout the program lifecycle
• Incorporate stakeholder feedback, lessons learned, and evolving business needs into future process and system improvements
• Stay current on localization technologies, AI-assisted translation, automation opportunities, and industry best practices

Skills

• Bachelor's degree in Translation, Linguistics, Communications, Business, Project Management, or a related field
• 5+ years of experience in localization program management, business operations, vendor operations, or a related program-management role
• Strong understanding of localization processes, workflows, tools, and methodologies
• Experience gathering and documenting business or functional requirements and translating them into process or system solutions
• Experience leading UAT, defect triage, release-readiness activities, or workflow validation
• Experience managing cross-functional projects involving business, product, engineering, operations, and external vendors
• Demonstrated ability to manage incidents, escalations, risks, dependencies, and competing priorities
• Experience managing localization vendors, translation requests, delivery timelines, quality expectations, or SLAs
• Strong analytical, organizational, problem-solving, and attention-to-detail skills
• Excellent written and verbal communication skills, with the ability to work effectively with technical and non-technical stakeholders
• Proficiency with project and workflow-management tools such as Azure DevOps, Jira, Asana, or Trello
• Familiarity with localization platforms or CAT/TMS tools such as GlobalLink, SDL Trados, Phrase, or memoQ
• Ability to work independently and manage multiple programs simultaneously in a fast-paced environment
• PMP, Agile, Scrum, or related program/project-management certification
• Experience creating BRDs, FSDs, process maps, training materials, and change-management communications
• Experience with operational reporting, dashboards, KPI tracking, cost analysis, or volume forecasting
• Knowledge of internationalization (i18n) and localization (L10n) best practices
• Experience with Machine Translation (MT), Machine Translation Post-Editing (MTPE), or translation-quality evaluation
• Experience applying generative AI, AIGC, or Large Language Models to localization workflows
• Experience with workflow automation, localization-system integrations, CRM platforms, or Azure DevOps
• Experience managing localization for cloud products, technical documentation, data centers, or training content
• Experience supporting global product releases or large-scale enterprise localization programs

Benefits

• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays + 1 personal floating holiday
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.
• Continuous learning, growth, and training
• Work/life balance

Company Overview