[Remote] Program Manager
Note: The job is a remote job and is open to candidates in USA. Lexipol creates content and technology solutions that support safer communities and public safety professionals. The Program Manager leads large-scale SaaS implementation programs, overseeing project governance, business analysis, solution design, integrations, data migration, organizational change, and customer adoption. The role serves as the primary liaison among customer executives, agency stakeholders, Lexipol teams, and implementation partners.
Responsibilities
- Lead enterprise SaaS implementation program utilizing formal project management methodologies and aligned to contractual requirements
- Develop comprehensive project management plans including scope, schedule, budget, risks, quality, communications, and stakeholder engagement
- Establish project governance, steering committees, executive reporting, and decision-making frameworks aligned to the contractual requirements from
- Facilitate recurring project meetings, executive briefings, status reporting, issue resolution, and risk management
- Coordinate cross-functional project resources across Lexipol, customer organizations, and third-party vendors
- Facilitate discovery workshops with agency stakeholders
- Document business, functional, technical, reporting, security, and integration requirements, solution gaps, agency view of gap impacts, and other needs to meet contractual requirements from for project deliverables
- Develop or Partner with Cross Functional resources to create Software Development Lifecycle (SDLC) documentation to meet contractual deliverables
- Document configuration decisions and any other project decisions ensuring alignment with agency approval processes per the contract
- Validate delivered functionality against documented requirements by overseeing both internal and external testing activities and documenting outcomes
- Coordinate technical implementation activities supporting SaaS deployment
- Partner with customer IT teams to develop integration strategies between Lexipol and agency enterprise applications
- Coordinate API integrations, authentication, identity management, and data exchange activities
- Coordinate technical testing including all phases outlined by the contract needed to obtain appropriate agency approvals for work and invoicing approvals
- Develop organizational readiness strategies supporting successful customer adoption
- Assess organizational impacts resulting from new business processes and technology
- Partner with agency leadership to establish change management strategies
- Develop communication plans supporting project milestones and organizational awareness
- Coordinate training strategies and end-user readiness activities
- Support executive sponsors in driving organizational adoption
- Serve as the trusted advisor to executive sponsors and agency leadership
- Build collaborative relationships across command staff, operational leaders, technical teams, and project stakeholders
- Facilitate consensus among competing stakeholder priorities
- Manage customer expectations through transparent communication and proactive issue management
- Present project status, recommendations, risks, and mitigation strategies to executive leadership
- Support contract scope management and change request processes
Skills
- Up to 10% travel to client in the Los Angeles, CA area
- Must be a current US Citizen and have a current CJIS certification or be willing to go through the extensive background check and obtain a CJIS certification
- Must have formalized Customer facing SaaS migration experience with over 3000 externally facing clients (not clients internal employees) moved
- 8-10+ years leading complex enterprise software implementation projects
- Demonstrated experience managing large governmental or public sector technology implementations
- Experience with large (over 3000 users) external customer facing system implementations for government contracts
- Strong business analysis experience including requirements elicitation and SDLC documentation
- Experience leading enterprise SaaS implementations utilizing phased deployment methodologies
- Experience coordinating enterprise system integrations and data migration activities
- Strong understanding of Agile, Waterfall, and Hybrid project delivery methodologies
- Experience facilitating executive steering committees and governance meetings
- Exceptional communication, facilitation, negotiation, and presentation skills
- Applicants must be authorized to work for ANY employer in the U.S
- PMP or Program Manager certification or equivalent project management certification preferred
- Public safety, law enforcement, corrections, fire, or local government experience
- Experience implementing CJIS-compliant or government SaaS applications
- Knowledge of enterprise integration technologies including REST APIs, SSO, Active Directory, Azure AD, and middleware platforms
- Experience with Microsoft Project, AdaptiveWork/Planview, Jira, Azure DevOps, Smartsheet, or equivalent PM platforms
- Prosci Change Management Certification or equivalent organizational change management experience
Benefits
- Monthly, quarterly, or annual incentive
- 401(k) with Company match
- A flexible paid time off plan
- Influence and participate in shaping company strategies
- Highly collaborative and supportive work environment
- Passion filled culture: We have a passion for optimizing public safety.
- Mission forward company: What we do makes a difference in communities.
Company Overview