[Remote] Program Manager
Note: The job is a remote job and is open to candidates in USA. Spark Branded Solutions is a branded merchandise agency whose eCommerce programs help create long-term value for clients. The Program Manager will own assigned eCommerce programs from implementation and store build through ongoing operations, reporting, and optimization, while coordinating with clients, sales, suppliers, warehouse partners, and internal teams.
Responsibilities
- Lead the implementation and ongoing management of assigned eCommerce programs
- Build, configure & maintain stores across Shopify and OrderMyGear platforms
- Own store implementation and timelines from start to finish
- Test store functionality and customer experience before launches and major updates
- Troubleshoot store issues, coordinating with internal and external partners
- Manage the day-to-day operational health of assigned programs
- Monitor inventory, product performance and replenishment needs, proactively recommending action
- Coordinate program pricing and product registration with supplier partners
- Partner with our warehouse to ensure smooth inventory, fulfillment and shipping operations
- Build and manage recurring client reports, using program data to identify trends and opportunities
- Proactively identify and resolve issues before they impact the client experience
- Partner with sales throughout implementation and ongoing program management
- Lead client discovery calls and store demonstrations
- Serve as the operational subject-matter expert for assigned programs
- Participate in Client Business Reviews, using program insights to highlight successes and identify growth opportunities
- Develop and refine program processes to improve efficiency and scalability
- Identify opportunities for automation, integrations and technology improvements
- Work cross-functionally to improve workflows and ensure consistent program execution
Skills
- 3+ years of experience in the branded merchandise industry
- Hands-on experience building and managing eCommerce stores in Shopify
- Experience managing inventory-based eCommerce programs from implementation through ongoing operations
- Experience working with APIs, system integrations and connected technology platforms
- Strong project management skills with the ability to manage multiple programs, deadlines and priorities
- Strong analytical skills with experience using reporting and KPIs to evaluate program performance
- Exceptional attention to detail, organization and follow-through
- Excellent communication and client-facing presentation skills
- Proven ability to work independently, solve problems and take ownership in a fast-paced environment
Benefits
- 100% Remote – Work from wherever you're most productive (yes, yoga pants are perfectly acceptable).
- Unlimited PTO – We trust our team to take the time they need to recharge while delivering great work.
- 401(k) with Employer Contribution – You're eligible from day one.
- Monthly Healthcare Stipend – Choose the individual health plan that's right for you.
- Birthday Off – Because birthdays should be celebrated, not spent in meetings.
- Summer Fridays – Get a head start on your weekend and come back refreshed.
- Paid Parental Leave – Supporting our employees through life's biggest moments is simply the right thing to do.
- Career Development – We invest in our people through ongoing learning, new opportunities, and professional growth.
- Collaborative Culture – You'll work alongside a supportive team that genuinely enjoys helping each other succeed.
Company Overview