[Remote] Program Manager - Experience Design and Development
Note: The job is a remote job and is open to candidates in USA. Dentsu, through its Merkle brand, is seeking a Program Manager to lead complex programs that align people, processes, and priorities to deliver measurable business outcomes. The role manages cross-functional teams, budgets, governance, risks, dependencies, stakeholder relationships, and delivery across web or digital technology programs.
Responsibilities
- Define and translate program strategy into clear, actionable objectives
- Lead programs end-to-end, ensuring delivery of key business outcomes and measurable benefits
- Champion ethical, responsible decision-making across all stakeholders
- Stand up and lead cross-functional program teams, including project managers and specialists
- Foster collaboration, innovation, and accountability across diverse groups
- Resolve conflicts, influence stakeholders, and keep teams aligned and motivated
- Manage program budgets, forecasts, and financial performance
- Ensure alignment between program outputs and business goals
- Track, measure, and deliver benefits outlined in the business case
- Design and implement effective program governance, reporting, and assurance frameworks
- Monitor performance, proactively address risks, and ensure program integrity
- Drive consistency and excellence across all project workstreams
- Manage dependencies across multiple initiatives and teams
- Secure and optimize resources across internal and external partners
- Lead risk and issue management with a proactive, solutions-oriented mindset
- Build trusted relationships with senior leaders, clients, and cross-functional teams
- Deliver clear, compelling communication at every level
- Act as the connective tissue across teams to ensure alignment and success
Skills
- At least 12 months' recent experience working in a SAFe team
- Proven success leading complex, multi-workstream programs
- A background delivering alongside technology teams in the web or digital space — web platforms, CMS, digital experience, or similar
- Strong leadership, team-building, and conflict resolution skills with the confidence and presence to guide both your team and the clients
- Deep experience in governance, financial management, and benefits realization
- Exceptional stakeholder management and communication abilities
- A proactive, adaptable mindset with the ability to thrive in fast-paced environments
- SAFe certification is a plus
- Adobe stack experience is a plus
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
- Employees who live within a commutable distance of one of our hub offices may work from the office three days per week (two days per week for employees based in Los Angeles)
- Those who live outside a commutable range may be designated as remote, depending on the role and business needs
Company Overview