[Remote] Program Manager, Fulfillment Operations

Note: The job is a remote job and is open to candidates in USA. SupplyHouse is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. The Program Manager, Fulfillment Operations will lead fulfillment center buildouts, relocations, and automation deployments, managing end-to-end execution, cross-functional coordination, vendor relationships, financial modeling, and post-launch performance measurement.

Responsibilities

• Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live
• Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT
• Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines
• Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution
• Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions
• Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments
• Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions
• Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations
• Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design
• Support continuous improvement initiatives across the fulfillment network in partnership with the CI team
• Develop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisions
• Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations
• Build and maintain performance measurement programs for automation systems across the fulfillment network, translating system data into actionable operational reporting
• Lead ROI tracking and validation for automation investments, including methodology development and ongoing reporting
• Own continuous post-launch performance measurement, including tracking actuals vs. design targets, managing an improvement backlog, and driving accountability across operations, vendor, and leadership teams

Skills

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
• 3+ years of program management experience in a supply chain, fulfillment, warehouse operations, or related distribution/logistics field
• Experience managing large-scale capital programs/projects ($5M+) including vendor contracts and equipment procurement
• Experience managing cross-functional projects with simultaneous workstreams across Operations, IT, Finance, and external partners
• This remote position is open to individuals who live in, or are open to relocating to, the following states: *Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.*
• This position will require travel up to 15% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as travel to our on-site fulfillment locations
• Schedule:** Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas
• Direct on-site fulfillment or warehouse operations experience
• Experience with greenfield facility buildouts or large-scale FC relocations
• Familiarity with WES/WCS integration and automation vendor management
• Experience with project management tools and methodologies (PMP, Agile, or equivalent)
• Experience in e-commerce or distribution environment
• Experience building KPI frameworks or performance dashboards in a fulfillment, warehouse, or distribution environment
• Experience working with WES, WCS, or WMS data to support operational reporting
• Proficiency in Excel, SQL, or BI tools (Power BI, Tableau, or equivalent)

Benefits

• Remote work arrangement
• Reasonable and necessary travel expenses reimbursed
• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid basic life insurance and long-term disability
• Discounted auto, home, and pet insurance programs
• Flexible Spending Account (FSA)
• Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
• Company-provided equipment and one-time $250 work from home stipend
• $750 annual professional development budget
• $25 monthly Grubhub credit
• Company rewards and recognition program
• Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments
• Wellness initiatives
• Flex-Time Policy
• Annual merit and bonus opportunities
• Hands-on training
• Diversity and inclusion initiatives
• Internal mobility options
• Professional development budget
• Donation drives
• Employee-nominated contributions
• Support for non-profit organizations
• Volunteer Paid Time Off
• Monthly town halls
• Regular 1:1 check-ins
• Employee listening initiatives
• Company-wide ideas form

Company Overview