[Remote] Program Manager III

Note: The job is a remote job and is open to candidates in USA. OP is a technology consulting and solutions company offering advisory, managed services, platforms, and staffing solutions. The Program Manager III will drive adoption and change management for the transition to RainFocus, leading enablement, stakeholder coordination, platform migration, support model development, and performance tracking.

Responsibilities

• Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams
• Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters
• Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity
• Serve as the primary point of contact between our stakeholders and the RainFocus team; triage enablement workstreams
• Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements
• Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership
• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition
• Participate in OP monthly team meetings and participate in team-building efforts
• Contribute to OP technical discussions, peer reviews, etc
• Contribute content and collaborate via the OP-Wiki/Knowledge Base
• Provide status reports to OP Account Management as requested

Skills

• Hands-on experience administering or enabling event management platforms, specifically
• Experience with Rainfocus
• Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
• Experience defining and tracking metrics and running programs to improve operational performance
• More than 5 years of experience in change management, enablement, marketing, events operations, or program management
• Experience with Splast or Cvent
• Strong stakeholder communication, documentation, and training delivery skills
• Enablement/Change Management experience
• Training experience
• Marketing, specifically with events experience
• BA/BS degree in Marketing or Communications, nice to have but not a requirement
• Marketing or Sales experience is nice, but not required

Benefits

• 401(k)
• Dental Insurance
• Health insurance
• Vision insurance

Company Overview

Company H1B Sponsorship