[Remote] Program Manager - Knowledge or Information Management
Note: The job is a remote job and is open to candidates in USA. G-TECH Services LLC is a woman-owned company offering benefits, training, flexible work options, and growth opportunities. The company is seeking a non-technical program manager to build and govern a knowledge management solution, organize and maintain knowledge assets, and measure knowledge-base effectiveness. The role collaborates with cross-functional teams, vendors, and leadership to improve customer-facing tools and experiences.
Responsibilities
- Collaborate with cross-functional teams and third-party vendors to gather, organize, and maintain knowledge assets
- Review content for accuracy, update outdated information, and remove obsolete content
- Establish governance standards and maintain database hygiene
- Track knowledge base effectiveness through accuracy, usage, findability, and overall impact metrics
- Weekly meetings with leadership to review progress and priorities
- Workload will be high initially while information is centralized, with periodic spikes as new products launch or vendor relationships are introduced
- Opportunity to build a knowledge management solution from the ground up rather than maintain an existing one
- Significant influence over foundational processes, structure, and governance
- Ability to make meaningful decisions that impact customer-facing tools and experiences
- Visibility across multiple teams and business functions
Skills
- 5+ years of experience in Knowledge Management, Content Operations, Documentation Management, or similar fields
- Strong knowledge management architecture experience preferred
- Renewable energy or EV industry experience is a plus
- Additional relevant backgrounds may include telecom, banking, insurance, and healthcare environments with complex documentation and customer-support ecosystems
- Program Management
- Knowledge and Information Management
- Technical communication
- Bachelor's degree preferred but not required; equivalent experience with a high school diploma is acceptable
Benefits
- Health and dental benefits
- Training opportunities
- Flexible/remote work options
- Growth opportunities
- 401K
Company Overview
Company H1B Sponsorship