[Remote] Program Manager, Major Deployments

Note: The job is a remote job and is open to candidates in USA. Skydio is a leading US drone company specializing in autonomous flight and drone technology. The Program Manager will own complex commercial deployments end to end, including planning, rollout, operational handoff, and post-launch stabilization, while coordinating hardware, software, operations, customer training, and aviation compliance. The role will also translate field insights into improvements for Product and Engineering.

Responsibilities

• Own planning and execution for commercial deployments, from pilot through scaled rollout, including dock-based remote operations programs
• Manage scope, schedule, dependencies, and risk across hardware, software, and operational workstreams - and flag the technical, regulatory, and logistical problems early, with a plan attached
• Partner with customers to build the operational foundation: Standard Operating Procedures, Safety Management System inputs and operational controls, and maintenance and support plans matched to Skydio platforms
• Run the handoff to steady-state operations, and confirm the customer's team is genuinely ready before you step back
• Translate customer operational requirements into execution plans and clear internal deliverables
• Coordinate across Mission Success, Support, Product, Engineering, and Operations
• Keep customer expectations and Skydio's actual capabilities in the same place, including saying no when that's the honest answer
• Support commercial expansion - early deployments, new use cases, and the groundwork for scaling them

Skills

• 5+ years in a customer-facing program or professional services role delivering complex technical programs
• Track record running multi-phase implementations that combine hardware, software, and operational process change
• Strong project management fundamentals: planning, dependency tracking, risk management, execution tracking
• Experience standing up new technology at customer sites, including the workflow design, documentation, and training that makes it stick
• Clear writing and speaking, with equal comfort in a customer's operations meeting and an internal engineering review
• Ability to diagnose and resolve execution problems independently
• Hands-on experience with sUAS, robotics, or aviation-adjacent platforms
• FAA Part 107 Remote Pilot Certificate - helpful on day one, but you'll have time and support to earn it after you join
• Familiarity with dock-based or remote/BVLOS operations
• Experience in global logistics or site security environments
• Experience working alongside agile product and engineering teams on customer-driven roadmaps

Benefits

• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may also be provided for eligible roles.
• Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans.
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan

Company Overview

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