[Remote] Program Manager, People Operations

Note: The job is a remote job and is open to candidates in USA. Dropbox is a global company focused on creating a more flexible, human-centered way of working. The Program Manager will oversee the global Contingent Workforce program, partner with internal and external stakeholders, maintain HR processes and documentation, support compliance and reporting, and drive operational improvements across People Operations.

Responsibilities

• Oversee the day-to-day operations of the global Contingent Workforce program
• Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP
• Partner with the MSP, suppliers, hiring managers, HR, Legal, Procurement, and other stakeholders to ensure consistent program execution
• Monitor program processes, identify gaps and opportunities, and implement improvements that increase efficiency and reduce risk
• Maintain and continuously improve CW policies, processes, documentation, and governance
• Support reporting, compliance, and program performance tracking
• Support ServiceNow enhancements and updates
• You’ll work with Dropbox vendors to troubleshoot and resolve day to day issues/inquiries
• You’ll develop and ensure standard HR operating procedures are in place with clear SLAs
• You’ll collaborate with partners in HR, Recruiting, and Finance to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience
• You’ll work closely with the HR Project Managers to support project execution and continuous process improvement and onboarding and Contingent workforce operations
• You’ll maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary
• You’ll identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements
• You’ll support ad-hoc HR Ops tasks and reporting
• Work cross collaboratively across all regions with the respective onboarding team
• You’ll create SOPs and Job Aids when necessary for documentation and to streamline processes

Skills

• • 5+ years of experience in HR Operations/HR administration in a fast-paced environment
• • Problem solving, critical thinking and troubleshooting abilities
• • Experience in Workday and HR Operations service request management
• • Strong customer-service skills with proven track record of customer satisfaction
• • Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs
• • BA/BS degree or equivalent practical experience
• • Experience with ServiceNow
• This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter)

Benefits

• All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE)
• Stock in the form of Restricted Stock Units (RSUs) for all regular employees
• Dropbox’s Virtual First model provides remote work as the primary experience for employees
• Flexible, autonomous work with nonlinear schedules and core collaboration hours
• Asynchronous communication to support deep focus and individual working styles
• Regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events
• The same access to opportunity, growth, and impact for everyone, regardless of location

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