[Remote] Program Manager – Remote

Note: The job is a remote job and is open to candidates in USA. Maximus is seeking a Program Manager to lead a Medicaid Provider Services call center program. The role oversees customer support operations related to provider enrollment, credentialing, and client engagement, while managing program performance, budgets, risks, stakeholders, and cross-functional teams.

Responsibilities

• Manage delivery of a defined program, ensuring achievement of schedule, cost, quality, compliance, and client satisfaction objectives
• Oversee day-to-day program execution, including planning, resource coordination, workload management, and monitoring progress against performance targets
• Manage program budgets, forecasting, cost controls, resource utilization, and operational metrics to support effective program performance
• Coordinate staffing, inventory and supply chain activities, and operational processes to ensure service delivery and program requirements are met
• Apply and enforce established policies, procedures, and standards to ensure compliance with contractual, regulatory, and organizational requirements
• Identify, manage, and mitigate program risks, issues, and dependencies while maintaining accurate documentation and reporting
• Lead and develop a small to mid-sized team by assigning work, monitoring performance, providing coaching, and supporting employee development
• Build and maintain effective client, vendor, and stakeholder relationships, communicating program status, operational concerns, technology updates, and recommended solutions to support successful outcomes

Skills

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience
• Minimum 5 – 7 years of relevant professional experience
• Minimum 2 years of Management experience leading a team
• Experience with financial forecasting and profit & loss (P&L) management
• Prior Call Center experience
• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Private and secure workspace
• Prior experience in Medicaid provider enrollment and credentialing, government contracting, call center and back-office operations
• Prior Call Center CRM and telephony system implementation and maintenance experience
• Prior Client Management experience
• Prior Project implementation experience
• Active PMP Certification

Benefits

• This position is primarily remote.
• Eligible business travel expenses are reimbursed.
• Bonuses based on performance included!
• Comprehensive insurance coverage, including Medical, Dental, Vision, Prescription, partially funded HSA, and Life insurance benefits.
• Discounts on Auto, Home, Renter's, and Pet insurance.
• 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave.
• Short and Long Term Disability coverage.
• Resources for physical, emotional, and financial wellness through the Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement.
• Employee perks and discounts.
• Maximus Wellness Program and Resources.
• Professional development opportunities through training programs, workshops, and conferences.
• Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
• Maximus provides company-issued computer equipment.

Company Overview

Company H1B Sponsorship