[Remote] Program Manager - Residential

Note: The job is a remote job and is open to candidates in USA. Energy Trust of Oregon is an independent nonprofit organization dedicated to energy efficiency and renewable energy development. The Program Manager - Residential oversees residential home assessment programs, including planning, contractor network management, procurement, budgeting, performance management, stakeholder engagement, and achievement of participation and energy savings goals.

Responsibilities

• Manage all aspects of the residential home assessment program, including planning programs, market research, contractor engagement, procurement activities, performance management, and continuous improvement initiatives
• Lead planning and development of program delivery strategies that support Energy Trust's strategic objectives and utility partner goals
• Ensure program design, marketing, implementation, and customer engagement activities are aligned with Energy Trust priorities and coordinated with Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas, and Avista
• Develop and maintain strong relationships with home assessment providers, implementation contractors, trade allies, community-based organizations, and other key stakeholders
• Monitor assessment quality, customer experience, referral activity, and program performance to identify opportunities for improvement
• Ensure equity and community engagement principles are embedded in program design, implementation, and evaluation to reduce participation barriers and improve access for rural, underserved, and priority populations
• Lead competitive procurement and contracting activities, including development of RFPs, scopes of work, bid evaluation, contract negotiations, and contractor selection
• Manage complex contracts, budgets, deliverables, and contractor performance to ensure program goals are achieved
• Analyze program participation, energy savings, budget performance, and customer experience metrics to support decision-making and continuous improvement
• Coordinate with internal teams to ensure effective program operations, innovation, evaluation, reporting, and regulatory compliance
• Prepare and present reports and recommendations to leadership, advisory groups, utility partners, and other stakeholders
• Support program evaluations, strategic planning efforts, and organizational initiatives
• Represent Energy Trust at industry meetings, conferences, public events, and stakeholder forums
• Perform other job-related duties as assigned
• Perform all functions of the job in a safe manner

Skills

• Bachelor's degree in engineering, science, economics, business, finance, architecture, environmental science, or a related field, or equivalent professional experience
• Five or more years of experience managing energy efficiency programs, contractor networks, trade ally programs, or related initiatives
• Experience managing residential energy efficiency programs, home energy assessment programs, or comparable customer-facing program delivery efforts
• Experience developing participation agreements, quality assurance plans, risk assessments, and performance management processes
• Experience working with home energy assessment providers and understanding assessment methodologies, quality assurance practices, customer reporting, contractor referrals, and homeowner engagement processes
• Experience managing programs and project budgets ranging from $1 million to $5 million or greater
• Experience leading competitive procurement processes, including development of RFPs, evaluation of responses, contractor selection, and contract negotiations
• Experience managing contractors throughout the full contract lifecycle, including scope development, solicitation, contract execution, performance management, and closeout
• Strong analytical, financial, writing, communication, facilitation, and presentation skills
• Experience using program performance metrics and data analysis to evaluate participation, assessment quality, contractor performance, and energy savings outcomes
• Strong organizational skills with the ability to manage multiple concurrent initiatives
• Proficiency with Microsoft Office applications and SharePoint
• Understanding of the utility regulatory environment and policy context affecting Energy Trust's work

Benefits

• Health/dental/vision insurance
• Employer sponsored and paid life/disability
• 401(k) with a company contribution of 6% of your salary after 90 days of employment
• TriMet pass
• Access to health and dependent FSA/HSA accounts
• Generous paid vacation, holidays and sick days
• Paid volunteer hours
• Employee assistance program
• Career advancement opportunities
• Great colleagues and culture
• Flexibility to work from home and/or an office space at the Portland, OR location
• Work from home laptop provided

Company Overview