[Remote] Program Manager, Strategy & Operations

Note: The job is a remote job and is open to candidates in USA. MasterClass is a streaming platform that provides access to instructors and classes across a wide variety of fields. The Program Manager will drive cross-functional programs from development through launch, coordinate teams and timelines, identify risks, and improve operational workflows through scalable processes, AI tools, and automation.

Responsibilities

• Lead end-to-end program management across one or more product verticals, ensuring successful delivery from development through launch
• Drive integrated project plans across Content, Marketing, Product, Production, and Learning teams to keep workstreams aligned and on schedule
• Own and manage complex timelines spanning development, production, post-production, and go-to-market execution
• Partner with cross-functional stakeholders to identify risks, facilitate decisions, and maintain momentum across multiple concurrent initiatives
• Coordinate the delivery of course content, marketing assets, and supporting product experiences to ensure successful launches
• Support specialized workstreams including learning design, platform ingestion, and non-video content production
• Partner with Legal on talent agreements, licensing, intellectual property, NDAs, and release workflows, escalating issues proactively when needed
• Evaluate and improve cross-functional processes, communication, and operational workflows to increase efficiency and scalability
• Identify opportunities to leverage AI tools and automation to reduce manual work, improve visibility, and accelerate decision-making across teams
• Document and implement scalable processes, helping establish repeatable best practices as the organization continues to grow

Skills

• 3–5 years of experience in program management, project management, production operations, content operations, or marketing operations
• Experience managing complex, cross-functional initiatives across multiple teams and stakeholders
• Proven ability to build alignment across Content, Marketing, Product, and other cross-functional partners while influencing without direct authority
• Strong operational mindset with a track record of identifying process improvements and implementing scalable solutions
• Comfortable navigating ambiguity, balancing competing priorities, and managing multiple projects simultaneously
• Demonstrated experience incorporating AI tools into day-to-day workflows to improve efficiency, organization, and execution
• Excellent communication skills with the ability to synthesize complex information and confidently engage stakeholders at all levels
• Proficiency with project management and collaboration tools such as Asana, Airtable, or similar platforms
• This role is open to applicants based in the following locations: AZ, CA, CT, FL, GA, IL, MA, MI, NH, NJ, NY, NC, OH, PA, TN, TX, UT, WA or Ontario and British Columbia, Canada
• Familiarity with content production, digital marketing, or go-to-market workflows in a media, education, or technology environment is preferred

Benefits

• Remote-first workforce
• Equity
• Comprehensive benefits (medical, dental, vision, flexible PTO, and more)
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible PTO

Company Overview

Company H1B Sponsorship