[Remote] Program Manager - Train AI Data Services
Note: The job is a remote job and is open to candidates in USA. RWS Group is a company that specializes in AI data services, and they are seeking a Program Manager to oversee large scale client programs and maintain client relationships. The role involves managing delivery services, ensuring quality and timelines, and mentoring staff to achieve client satisfaction.
Responsibilities
- Lead the end‑to‑end delivery for programs supporting a strategic client
- Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support
- Implement governance frameworks, dashboards, and delivery controls that meet the strategic client’s standards
- Apply data-driven decision-making to optimize throughput, accuracy, and productivity
- Manage, mentor and motivate staff, provide project team oversight and supervision
- Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan
- Ensure delivery KPIs, SLAs, quality targets, and performance metrics are consistently achieved
- Drive root-cause analyses and systemic improvement initiatives
- Track project P&L, budget and POs to ensure proper and timely invoicing
- Manage and maintain existing business and grow new opportunities within the account
Skills
- 5 – 7 years of experience in Senior Project Management in fields like Machine Learning or Data Services
- Deep understanding of AI/ML data operations, large-scale services delivery, or digital operations
- Exceptional communication, stakeholder management, and negotiation skills
- Proficiency with program management and analytics tools (e.g., Jira, Smartsheet, Tableau, Monday.com, etc.)
- Experience managing multinational delivery teams across multiple programs/projects within an account
- Proven experience in technology environment and in applicable vertical market
- Proven people, communication, and negotiation skills
- Ability to understand P&L financials
- Ability to maintain professionalism and confidentiality with proprietary information
- BS or BA degree in a business or technology related field preferred
- Experience working with hyperscale technology clients (strongly preferred)
Benefits
- Amazing benefits! (Seriously!)
- Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
- 401(k) Retirement plan with company match.
- Company-wide agile work policy with flexible work arrangements.
- Opportunities for training, professional development, and personal growth.
- Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
Company Overview
Company H1B Sponsorship