[Remote] Program Manager (VAULT)

Note: The job is a remote job and is open to candidates in USA. The American Association of Veterinary State Boards is a not-for-profit association dedicated to supporting the regulation of veterinary medicine. The VAULT Program Manager owns the full program lifecycle, defines the program vision and roadmap, leads a team of five direct reports, and coordinates with internal and external stakeholders to deliver and improve licensure verification services.

Responsibilities

• Define and communicate a clear vision and long-term roadmap aligned with the organization’s goals
• Develop mechanisms to routinely gather feedback from Members and licensees, analyze trends in regulation and the veterinary industry, and assess other industry offerings to identify gaps and opportunities
• Translate the organization’s strategy into detailed requirements, user stories, and specifications for cross-functional teams
• Partner daily with leadership, technology, finance, and marketing teams to ensure smooth operations
• Track performance of services using key performance indicators (KPIs), metrics and data analysis to guide future program iterations and improvements
• Establish relationships with the VAULT specialists and associates, learning about their strengths, working styles, and goals
• Gain an understanding of the role of VAULT in the regulation of veterinary medicine
• Learn about the non-profit structure and governance of the organization
• Have a working knowledge of the VAULT workflows and current database/operating systems
• Be able to provide program updates to Senior Leadership and written reports in collaboration with Sr. Manager of Programs
• Collaborate with fellow managers to understand the organization’s other programs and services and how those provide a broad support system for veterinary regulatory boards
• Identify areas for improvement in workflow and program execution
• Use data to make informed decisions on program’s enhancements and activities
• Work with other managers to move projects forward and make progress on the organization’s strategic goals
• Have begun outreach to members, enabling you to speak to the challenges they experience with licensure of veterinary professionals
• Develop program’s vision plan for the coming year in collaboration with Sr. Manager of Programs and the VAULT team
• Confidently speak about the program and the organization with Members and external stakeholders
• Navigate competing priorities across the organization while advocating for the program (and staff’s) needs
• Foster a culture of collaboration, innovation, and customer service within the VAULT team
• Provide a steadying presence in times of change, while never shying away from trying something new
• Balance the practical and operational needs of the departments with a strategic mindset
• Create a supportive relationship with your colleagues and leadership for initiatives, improvements, and projects
• Create lasting relationships with Members and external stakeholders, enabling you to learn and share their different needs and perspectives
• Work effectively, efficiently, independently, and collaboratively as part of the AAVSB from a remote location or office setting, committed to diversity, equity, and inclusion in the workplace

Skills

• Bachelor's degree and a minimum of five years of experience in non-profit organizations or government agencies, including project, program, and people management
• Experience working with internal and external stakeholders
• Experience serving members or customers directly
• Experience working within a database or CRM
• Demonstrated skills in Microsoft Office suite, including Excel and PowerPoint
• Occasional travel, including some over weekend trips, are required to fulfill the position's responsibilities
• Experience managing a membership or customer-service oriented team
• Program or Product management experience
• Certified Association Executive (CAE) certification
• Project Management Professional (PMP)

Benefits

• This position may be virtual/remote
• Required company-paid travel to Kansas City, Missouri, and other locations throughout the year

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