[Remote] Programs Administrator

Note: The job is a remote job and is open to candidates in USA. SSP International, Inc. is a nonprofit organization focused on providing transformational science education opportunities. The Programs Administrator supports the Student Success team by developing and implementing workflows, managing application and enrollment processes, communicating with students, parents, and partner organizations, and maintaining accurate records. The role also supports alumni services, including surveys, completion documents, recommendation letters, and mentor-mentee communications.

Responsibilities

• Assist with the student application and enrollment processes, working to complete tasks as assigned including but not limited to:
• Application processing
• Answering questions about the application process via email, messaging and phone
• Tracking and reviewing enrollment documents and data
• Generating enrollment status reports
• Requesting overdue application and enrollment pieces
• Communicate with applicants and parents from pre-application inquiries, during the application and enrollment phases, and through the program as needed
• Maintain clear and organized records of enrollment progress and reports
• Assist with post-program evaluation documents, photos, and other records
• Monitor and fulfill incoming requests for alumni letters of recommendation
• Assist with mentor and mentee records and communication
• Performs other duties as assigned

Skills

• 2-year degree in any field
• Two years of experience in program, project, or office administration or equivalent combination of education and experience
• Highly organized and detail-oriented in completing daily workflows and managing a large volume of database records and documents
• Proficiency in Microsoft Office Suite, specifically Excel and Word for functions such as mail merge, as well as familiarity with project management tools such as Asana, and the ability to learn new technology and software
• Advanced interpersonal communication skills are required, including proficiency in communicating by phone, video, messaging, and email with students, parents, and organizational partners in a kind and firm manner, delivering clear and consistent instructions and information
• Self-motivated with a demonstrated ability to work independently in a fully remote environment, effectively managing time, prioritizing and completing tasks, and meeting deadlines while staying responsive and communicative
• Strong problem-solving skills and a proactive, systems-oriented mindset
• Ability to manage confidential information with discretion and tact
• Demonstrates commitment to SSPI's Mission and Values in their daily work and interactions
• Ability to adapt to fluctuations in seasonal workflow and priority, and shift to perform other duties as assigned
• Willing and able to work on an SSPI provided laptop
• The ability to observe details at a close range and the ability to adjust focus
• The ability to communicate information and ideas so others will understand
• Authorization to work in the United States
• Approximately 10-12 days per year, over 3-4 occasions
• Travel to twice yearly in-person staff meetings

Benefits

• Fully remote work environment
• SSPI provided laptop

Company Overview