[Remote] Project Analyst, Customer Experience / Implementation
Note: The job is a remote job and is open to candidates in USA. Euclid is accelerating the transition to renewable energy by helping renewable energy teams complete projects more efficiently. The Project Analyst will support customer experience, implementation, and services delivery by managing issue tracking, platform operations, implementation data, Smartsheet administration, and program documentation.
Responsibilities
- Manage platform operations and own reporting and tracking for all customers related to bugs, feature requests, outages, and issue resolution
- Respond to all customer and internal stakeholder platform issues in a timely manner, as defined in customer SLA’s and internal process documentation
- Support implementation processes by structuring data in the Euclid Platform
- Own Smartsheet administration and provide Smartsheet support for internal team members and external stakeholders
- Support overall services delivery initiatives
- Support creation and maintenance of SOP’s, training materials, and customer facing documentation
Skills
- 3+ years experience in a software support or data structuring role
- You have an understanding of the renewable energy project lifecycle or a demonstrated interest in learning
- You have experience with tools like Smartsheet, HubSpot, and cloud-based project documentation platforms
- You are detail-oriented with strong communication skills and a collaborative, problem-solving mindset
- Bachelor's degree in business management, product management, or a related technical field preferred
Benefits
- Remote work, forever!
- Health and retirement benefits
- Flexible time off
- Exciting, mission-driven work that has impact
- Regular company off-sites
Company Overview
Company H1B Sponsorship