[Remote] Project Manager
Note: The job is a remote job and is open to candidates in USA. TrustedTech is a Microsoft Cloud Solution Provider specializing in Microsoft Cloud services, licensing, and support services. The Project Manager for Professional Services owns projects from intake through closure, coordinating stakeholders, managing scope, timelines, budgets, risks, documentation, and delivery quality. The role also supports PMO process improvement and ensures alignment with governance standards.
Responsibilities
- Own and manage Professional Services projects from intake through closure, ensuring scope, timeline, and budget adherence
- Translate the signed statement of work into a detailed project plan, defining phases, milestones, and resource needs
- Lead project kickoff sessions, aligning internal teams and clients on goals, roles, and success criteria
- Conduct post-project evaluations to capture lessons learned and close out projects cleanly
- Serve as the primary point of contact for clients and internal stakeholders throughout the project lifecycle
- Coordinate cross-functional resources, including architects, vendors, and partners
- Lead internal and client meetings, ensuring accountability and follow-through
- Facilitate alignment on priorities and decisions, resolving conflicts between stakeholders as they arise
- Monitor risks, dependencies, and progress, proactively escalating issues to leadership as needed
- Oversee day-to-day project execution, ensuring deliverables meet quality standards and client expectations
- Track project performance against scope, budget, and timeline, adjusting plans as needed to stay on course
- Identify and resolve delivery bottlenecks, escalating unresolved issues to leadership
- Maintain accurate project documentation, including project plans, schedules, risk/issue logs, and change records
- Deliver weekly project status reports to clients and internal stakeholders, highlighting progress, risks, and upcoming milestones
- Track and document scope changes, ensuring change orders are properly reviewed and recorded
- Maintain a centralized repository of project artifacts for audit and reference purposes
- Support continuous improvement of PMO templates, standards, and processes
- Identify recurring inefficiencies in project delivery and recommend process improvements
- Contribute to the development of playbooks and best practices for common engagement types
- Ensure project execution aligns with established PMO governance and quality standards
- Develop and maintain detailed project schedules and communication strategies aligned with project objectives, ensuring on-time delivery across the project lifecycle
- Identify schedule risks early and build contingency plans to protect key milestones
- Adjust project timelines as scope or resource changes occur, communicating impacts to stakeholders
- Coordinate with internal teams to align resource availability with project schedules
Skills
- • Bachelor's degree or equivalent professional experience
- • 7+ years of project management experience
- • Ability to manage multiple concurrent projects in a fast-paced environment
- • Understanding of Waterfall, Agile, or hybrid project methodologies
- • Strong communication skills with technical and non-technical stakeholders
- • Proficient in managing multiple projects simultaneously while delivering high-quality, white-glove service
- • Excellent organizational, communication, and problem-solving skills
- • Knowledge of relevant software, such as Microsoft Office 365, Salesforce, and PSA/project management tools
- • Adapts well to fast-paced, dynamic environments with shifting priorities
- • Ability to meet deadlines and work under pressure independently, as well as in a team setting
- • Must demonstrate an advanced level of computer skills, including Microsoft Word and Excel
- • Previous experience as a technical project manager within the Microsoft cloud solutions realm
- • Strong analytical and problem-solving skills, proactive in identifying and addressing issues
- • Experience in a professional services or consulting organization
- • Project management certifications such as CAPM, PMP, Project +, or equivalent are preferred
Benefits
- Remote, Monday - Friday
- 100% employer-paid base medical coverage: HMO (CA) | PPO (out-of-state)
- Dental and vision coverage
- 401(k) with 4% company match (fully vested)
- Paid vacation, sick leave, and holidays
- Paid parental leave
- Voluntary benefits (STD•, life/AD&D, accident, critical illness, hospital)
- Employee Assistance Program (EAP)
- Pet discount plans
- Microsoft reimbursement program
- Short-term Disability available for employees outside California
Company Overview