[Remote] Project Manager
Note: The job is a remote job and is open to candidates in USA. eTeam is focused on providing a seamless onboarding experience for merchants transitioning to their Client Commerce Platform. The Project Manager will coordinate with various teams to ensure successful implementation and support for merchants, enhancing their experience with the platform.
Responsibilities
- Working closely with the sales and account management teams to set up merchants for success from day one
- Setting up kickoff calls and project managing the implementation of online ordering, mobile apps, loyalty, and gift card programs for our merchants
- Coordinating with several internal teams to ensure merchants are using our products as soon as they sign up
- Technical troubleshooting of issues (within merchants' websites and internally)
- Educating our merchants on our products: answering 'how to' questions, proactively guiding and educating them through the transition and setup process, and providing operational support during the initial weeks of product usage
- Collecting and registering feedback from merchants on our products
Skills
- Bachelor's degree or equivalent work experience
- 3-5 years of work experience in onboarding, implementation, project management, and/or account management
- Able to complete tasks accurately, effectively, and on time with superb attention to detail
- Experience working successfully cross-functionally with individual contributors
- Excellent external and internal customer presentation and communication skills
- Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
Company Overview