[Remote] Remote Customer Support Representative (US Applicants Only)
Note: The job is a remote job and is open to candidates in USA. Helplama is hiring a Customer Support Representative to assist customers, resolve issues, and answer questions. The role focuses on providing a positive customer experience through timely, professional communication across email, chat, and phone.
Responsibilities
- Respond to customer inquiries via email, chat, and phone support
- Provide accurate information about products, orders, shipping, and account-related questions
- Troubleshoot customer concerns and provide effective solutions
- Handle returns, refunds, replacements, and order-related requests
- Maintain detailed notes and update customer records
- Follow company policies and support guidelines
- Escalate complex issues when necessary while ensuring customers feel heard and supported
Skills
- Must be available during assigned working hours and maintain consistent attendance
Benefits
- Remote position
- Flexible scheduling options available
- Work from home opportunity
- Supportive and collaborative team environment
- Opportunity to grow with a fast-growing company
Company Overview