[Remote] Remote Install Project Manager
Note: The job is a remote job and is open to candidates in USA. Andersen Corporation, through Renewal by Andersen, is seeking a Remote Install Project Manager for its Southwest Florida team. The role manages window and door replacement projects from technical measurements and job specifications through installation, ensuring customer satisfaction and adherence to budget expectations.
Responsibilities
- Accurately measure the dimensions and determine installation processes for windows and doors
- Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products
- Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process
- Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner
- Determines installation labor duration and installation materials needed to successfully complete the job
- Completes and submits required job files that are complete, correct and timely providing quality hand off to internal customers
- Communicate with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job
- Approves any additional installation labor required to complete the job
- Trouble shoots issues with installation crew on day of installation; this may include onsite support for the job
- Work directly with Homeowners to resolve installation process issues
- Provide support to sales reps with pre-sale site visits to define project scope and ensure the scope of work is reflected in pricing and contract documents
- Supports installation leadership on recruitment of installation sub-contractors
Skills
- This position requires a Tuesday through Saturday work schedule
- High school diploma
- A minimum of 5 years of work experience in the home improvement or other closely related field
- Previous customer service experience, especially win/win problem solving and conflict resolution skills required
- Valid driver's license and clean driving record
- Strong written and verbal communication skills
- Knowledge of applicable building codes and construction techniques
- Previous work experience recruiting independent contractors
- Ability to work in a team environment
Benefits
- 401 (k) Plan, Employer Fixed Contributions & Company Matching
- Profit Sharing
- Medical, Dental and Vision Coverage
- Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
- Life Insurance
- Paid Time Off & Paid Holidays
- Paid Maternity Leave & Paid Parental Leave
- Career Growth Planning & Nationwide Career Opportunities
- Profit-sharing target of $3,600 per eligible employee in 2026, prorated as appropriate and paid in quarterly installments, with payment amounts tied to quarterly operating profit performance
- Remote work arrangement
Company Overview