[Remote] SaaS Implementation Project Manager
Note: The job is a remote job and is open to candidates in USA. GovWorx is seeking a highly organized, technically curious SaaS Implementation Project Manager to lead a high-volume portfolio of customer implementations. The role manages 40 or more concurrent projects from sales handoff through launch and transition to Customer Success, while coordinating customers and cross-functional teams. It also emphasizes AI-enabled workflows, accurate reporting, risk management, and disciplined execution in a remote environment.
Responsibilities
- Own projects from sales handoff through configuration, testing, launch, and transition to Customer Success
- Maintain accurate milestones, dependencies, risks, decisions, owners, and next steps across projects in different lifecycle stages
- Prioritize by customer impact, milestone urgency, risk, and dependency; identify delays early and escalate with recommended solutions
- Build repeatable project templates, customer communication cadences, and portfolio health reporting that leadership can trust
- Serve as the primary customer contact, facilitate effective status meetings, and provide concise, proactive communication
- Set expectations, manage scope, and distinguish configuration questions, technical blockers, product limitations, and training needs
- Coordinate with Sales, Product, Engineering, Onboarding, and Customer Success to keep implementation work moving
- Translate customer workflows and business requirements into clear actions for both technical and nontechnical stakeholders
- Use Claude or comparable AI tools to improve meeting preparation, documentation, communication, risk analysis, and reporting
- Create reusable prompts, templates, summaries, and workflows that reduce administrative effort across the portfolio
- Validate AI-assisted work, protect confidential information, and remain accountable for accuracy, judgment, and customer commitments
- Identify repetitive work that can be standardized, automated, or eliminated without weakening the customer experience
- Maintain accurate project records, including meeting notes, task assignments, and completion status
- Provide regular progress reports to leadership, highlighting successes, risks, and areas needing attention
- Track and report on key performance indicators (KPIs) related to project delivery and customer satisfaction
Skills
- 3+ years managing customer-facing SaaS implementations, onboarding programs, or comparable technical projects
- Demonstrated success managing a high-volume portfolio of concurrent customer projects—not only a small number of complex initiatives
- Working knowledge of implementation lifecycles, including discovery, configuration, data preparation, integrations, testing, training, launch, and handoff
- Technical aptitude and the ability to learn unfamiliar software quickly, ask effective questions, and work comfortably with product and engineering teams
- Excellent written communication, meeting facilitation, prioritization, documentation, and escalation judgment
- Demonstrated use of AI, automation, templates, or repeatable workflows to improve individual or team productivity
- Ability to work independently and collaboratively in a fast-paced remote environment
- Experience supporting government, public-sector, regulated, or compliance-sensitive customers
- Familiarity with APIs, integrations, data migration, SSO, system configuration, or technical troubleshooting
- Experience creating implementation playbooks, automations, dashboards, or portfolio health indicators
Benefits
- Remote work arrangement
Company Overview