[Remote] Sales Support Engineer

Note: The job is a remote job and is open to candidates in USA. Sony Electronics Inc. is seeking a Sales Support Engineer for its Professional Display Solutions division. The role provides remote, field-based technical sales support across the Mid-Atlantic region, including pre-sales and post-sales support, customer demonstrations, solution development, product training, system deployment guidance, and technical issue escalation for professional display and related technologies.

Responsibilities

• Conducting customer demonstrations, technical presentations, product evaluations, proof-of-concept testing, product training sessions, and solution workshops. The Sales Support Engineer will collaborate closely with Account Managers to identify technical requirements, develop winning solutions, overcome competitive challenges, and support opportunities through the entire sales process
• Providing post-sales technical support, assisting with system configuration and deployment guidance, supporting firmware and software implementation activities, and coordinating escalation of technical issues to Sony service and engineering organizations when required
• Gathering competitive intelligence, identifying market trends, providing product performance feedback to Product Management and Marketing teams, supporting strategic initiatives, and participating in trade shows, customer events, roadshows, demonstrations, seminars, and industry conferences

Skills

• * Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or related technical discipline required; equivalent experience considered
• * Minimum of 5 years of related experience supporting professional AV, display, collaboration, networking, or IT solutions
• * Strong technical knowledge of AV, IT, networking, cloud-based platforms, Digital Signage, and display technologies
• * Demonstrated ability to conduct technical presentations, product demonstrations, and customer training sessions
• * Experience supporting pre-sales solution development and post-sales technical customer success activities
• * Working knowledge of Windows operating systems, network infrastructure, AV-over-IP technologies, and connected device ecosystems
• * Strong written, verbal, organizational, and problem-solving skills
• * Proficiency with Microsoft PowerPoint, Excel, Outlook, and other productivity tools
• * Ability to lift and transport demonstration equipment up to 45 pounds
• * Ability to travel up to 80% of the time
• * CTS certification
• * CompTIA A+, Network+, DSCE, CCNA, or equivalent certifications
• * Experience working for a professional AV manufacturer, distributor, consultant, or systems integrator
• * Experience supporting direct-view LED, Digital Signage, cloud-based solutions, and enterprise display technologies
• * Strong working knowledge of Salesforce CRM
• * Experience supporting Education, Corporate, Government, Healthcare, Retail, Transportation, or Large Venue vertical markets
• * Consistent track record of exceeding company expectations and delivering exceptional technical customer support
• Ideal work-from-home candidates will be located in North Carolina or South Carolina

Benefits

• Hybrid home/office workplace
• Monthly “Free Fridays”
• Early shutdowns on Fridays throughout the year (including half-days during the summer)
• Eligible for an annual corporate bonus plan, which is based on company performance and is not guaranteed
• Healthcare benefits (medical, dental, and vision)
• Paid medical leave
• A 401k plan with matching company contributions
• Vacation time
• Education assistance
• Student loan assistance program
• Eighty hours of paid sick leave time annually
• Up to twelve weeks paid parental leave

Company Overview