[Remote] Salesforce Program Manager
Note: The job is a remote job and is open to candidates in USA. The University of Michigan Information and Technology Services supports technology for faculty, researchers, staff, and students. The Salesforce Program Manager will shape the University's enterprise Salesforce strategy, lead major Salesforce initiatives and ongoing operations, and support the Salesforce Center of Excellence. The role also supervises Salesforce developers and business systems analysts, guides solution architecture, and partners with stakeholders and vendors to deliver secure, sustainable solutions.
Responsibilities
- Partner with SFCOE leadership on Salesforce strategy, service planning, roadmaps, investment priorities, and governance
- Lead the planning and delivery of enterprise Salesforce initiatives, particularly Education Cloud implementations for recruitment, advising, and student success
- Manage operational needs, including service requests, production issues, enhancements, release planning, and support priorities
- Supervise, coach, and set priorities for Salesforce developers and BSAs, balancing project delivery with ongoing service commitments
- Guide architecture and solution design across applications, data, integrations, security, automation, and user experience
- Partner with stakeholders to define requirements, scope, timelines, dependencies, and measures of success
- Coordinate testing, data migration, change management, deployment, and transition to operational support
- Manage vendor and implementation partner deliverables, identify risks, and provide clear recommendations to sponsors and governance groups
Skills
- • Bachelor's degree in information technology, computer science, business administration, or a related field, or an equivalent combination of education and relevant experience
- • Experience managing complex Salesforce programs and ongoing platform operations
- • Experience designing or leading Salesforce solution architecture, including data, integration, and security decisions
- • Experience implementing or supporting Salesforce Education Cloud, preferably in recruitment, advising, student success, or other higher education processes
- • Experience supervising Salesforce developers and BSAs, including work prioritization, coaching, and delivery oversight
- • Strong knowledge of Salesforce configuration, development practices, release management, and platform governance
- • Ability to connect strategic goals with practical delivery plans and operational priorities
- • Strong communication and stakeholder management skills
- • Experience with Experience Cloud, Marketing Cloud, Data Cloud, Education Cloud, or other Salesforce technologies
- • Experience with enterprise integrations, student data, privacy requirements, and identity and access management in higher education
- • Experience developing platform roadmaps, service models, and standards for a Salesforce Center of Excellence
- • Salesforce Certified Platform Administrator and Salesforce Certified Education Cloud Consultant
- • Salesforce Certified Application Architect or Salesforce Certified System Architect, reflecting the role's architecture design responsibilities
- • Salesforce Certified Business Analyst, Platform Data Architect, or Platform Integration Architect
- • Certifications relevant to the services managed, such as Experience Cloud Consultant or Marketing Cloud Engagement Administrator
Benefits
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Dental and Vision Insurance
- Parental and Maternity Leave
- Hybrid work mode, when eligible and at the discretion of the hiring department
- Mobile/Remote work mode, when eligible and at the discretion of the hiring department
Company Overview
Company H1B Sponsorship