[Remote] Security Infrastructure Engineer

Note: The job is a remote job and is open to candidates in USA. ADRM is a leading physical security consulting firm with a bold vision to be the most trusted security firm in the industry. As a Security Infrastructure Engineer, you will manage and optimize enterprise physical security systems, ensuring they operate efficiently while collaborating with client stakeholders and IT teams.

Responsibilities

• Own the daily management, monitoring, and optimization of Access Control and Video Management Systems (VMS) across client environments
• Manage service tickets end-to-end, from intake through resolution and quality inspection with a relentless focus on client satisfaction
• Prepare and deliver clear, actionable reports on system health and performance trends for client leadership
• Collaborate with ADRM teams, client IT departments, end users, and systems integrators to drive successful implementations and upgrades
• Proactively identify risks and improvement opportunities across client security platforms before they become problems
• Represent ADRM in client meetings and calls with technical credibility and strong professional communication
• Support project management activities during system deployments and technology transitions
• Participate in client on-call rotation as needed to ensure continuity of service
• Travel to client sites as needed to support implementations, system commissioning, and relationship-building
• Partner with peers and leadership to maintain client priority lists and track critical path items

Skills

• 3+ years of hands-on experience managing enterprise physical security systems, including Access Control and Video Management Systems
• Certification(s) in C-CURE, Genetec, Milestone, Axis, or other leading access control and video management platforms
• Experience with physical security system implementations and commissioning
• Strong familiarity with visitor management and intrusion detection platforms
• Strong working knowledge of Windows OS, Active Directory, networking fundamentals, firewalls, and virtual machine environments
• Experience with Office 365 and enterprise IT environments
• Demonstrated ability to manage multiple client priorities, service tickets, and deadlines with precision and calm
• Excellent written and verbal communication skills - you can translate technical complexity for non-technical stakeholders
• Ability to work independently and as part of a collaborative, distributed team
• Ability to walk long distances during site visits and commissioning
• Bachelor's degree in Computer Science, Information Technology, Criminal Justice, Emergency Management, related field, or equivalent professional experience preferred

Benefits

• ADRM covers 100% of health, dental, and vision insurance premiums for team members AND their dependents - one of the most comprehensive benefits packages in the industry
• Robust 401(k) plan with a generous company match and profit sharing
• A culture built on Balance, Integrity, and Trust - not just words on a wall
• Real opportunity to grow: ADRM is scaling quickly, and we promote from within
• At ADRM, we believe diverse perspectives make us stronger. We're committed to creating an inclusive environment where every team member can contribute and grow.

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