[Remote] Senior Cloud Operations Engineer
Note: The job is a remote job and is open to candidates in USA. Pegasystems is a company focused on providing cloud service offerings. As a Senior Cloud Operations Engineer, you will be responsible for ensuring the reliability and availability of Pega Cloud Platform, managing deployment and migration projects, and collaborating with stakeholders to deliver best-in-class support.
Responsibilities
- Perform provisioning of new environments and upgrade of the infrastructure components & product application
- Strategize and manage key Pega Cloud deployment, migration, and implementation projects, and work closely with project sponsors, cross-functional teams, to deliver desired outcomes in a timely manner
- Plan and develop scope, deliverables, required resources, work plan, and timing for new initiatives
- Work with team on scheduling maintenances including upgrades, hotfixes and patches and client notifications
- Monitor the teams ticket queue and work with team to distribute tickets in timely manner
- Understand and assess critical paths and dependencies for delivering the program goals in a timely manner. Establishes key milestones, plans and schedules to drive the accomplishment
- Aggregate, organize, and synthesize program and project information to clearly communicate with multiple stakeholders
- Define, collect, and measure the success of the project through relevant metrics and KPIs. Bring in assessment protocols for evaluation and improvement
- Manage complex program executions, partner with the working team to proactively identify risks/opportunities and surface recommendations and learnings
- Create, review, and update operational runbooks and Standard Operating Procedures
- Identify opportunities for automation of repeated tasks and reduce toil
- Be able to support FedRAMP (US citizenship and residency required)
Skills
- US Citizenship is required due to work with FedRamp
- 5+ years of hands-on operational experience in installing, configuring and troubleshooting Java applications and Apache Tomcat application servers
- 2+ years of hands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
- 5+ years of executing technical projects with experience navigating technical dependencies, stakeholder alignment, resource management, operational readiness, and cross-team delivery in a global environment
- Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc
- Good understanding of ITIL process specifically – Incident, Change, Problem, Service Request etc
- Ability to work in a flexible self-managed team environment, advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with clients at all levels and demonstrate effective communication and client-facing skills including managing stressful situations and expectations
- Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
- You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
- Works well with cross-functional global and remote teams
- Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
- Comfortable working in a fast-paced, enterprise environment
- Possess customer obsession and proven empathy towards customers
- Bachelor's degree in computer science/engineering or equivalent
- AWS / GCP Certification, a plus
- Pega experience, a plus
Benefits
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Company Overview