[Remote] Senior Global Program Manager

Note: The job is a remote job and is open to candidates in USA. Canon U.S.A., Inc. provides consumer, business-to-business, and industrial digital imaging solutions. The Senior Global Program Manager oversees a complex customer program, leading service delivery, customer relationships, operational improvements, team performance, compliance, financial targets, and value realization.

Responsibilities

• Program Management: Oversee the day-to-day operations of a single, complex customer program, ensuring efficient and effective service delivery
• Customer Relationship Management: Maintain strong relationships and resolve customer issues
• Operational Efficiency: Implement process improvements to enhance operational efficiency and reduce costs within the program
• Team Management: Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment
• Performance Metrics: Monitor and report on key performance indicators (KPIs) to ensure program goals are met
• Issue Resolution: Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction
• Compliance: Ensure compliance with industry standards and regulations in all program activities
• Financial Management: Support P&L, revenue, and profit targets under leadership guidance
• Value Realization: Align delivery and adoption with strategic goals to drive measurable client outcomes

Skills

• - Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience
• - Management experience in Technology or Professional Services industry
• - Previous P&L responsibility, prior experience in a customer service environment
• - Requires up to 60% travel (valid driver�s license and acceptable driving record necessary)
• - Requires leadership ability, strong interpersonal and communications skills, and public speaking skills
• You must be legally authorized to work in the United States
• All applicants must reside in the United States at the time of hire
• Customer Success experience preferred

Benefits

• Fully remote work arrangement
• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• A Canon welcome kit and official merch
• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation

Company Overview