[Remote] Senior Host Development Lead, Incentives

Note: The job is a remote job and is open to candidates in USA. Airbnb is a global community-driven company that enables hosts to build businesses, connect with guests and hosts, and positively impact local communities. The Senior Host Development Lead will drive the strategy, design, optimization, and operational execution of host incentives, recognition, benefits, and education programs to accelerate host growth, engagement, retention, and loyalty globally.

Responsibilities

• Lead the strategy of Airbnb’s host community incentives, recognition and benefits programs to drive meaningful host growth, positive sentiment, and loyalty with hosts
• Design and implement initiatives that deepen host quality, educate hosts on actions to strengthen their businesses, drive retention, and motivate our best hosts
• Cultivate strong cross-functional relationships (Product, Marketing, Data Science, Policy, Design, Customer Support, Community, Supply) to represent the host perspective and ensure incentive and education systems scale globally while adapting to local cultural contexts
• Drive – in partnership with Product Marketing and Business – the ongoing evolution of the Superhost program, ensuring it remains an exemplar of business impact, quality, and host recognition
• Incubate and test incentive and recognition programs for new lines of business, such as Experiences and Services
• Define program goals and optimize program effectiveness by aligning to OKRs (Objectives and key results) and continuously iterating based on data-driven insights and host feedback
• Partner in end-to-end operational execution of host incentive and recognition— scoping work, securing stakeholder alignment and financial viability, managing vendors, overseeing operational excellence, and delivering measurable business impact on time and on budget
• Provide clear and compelling communication of program strategy, performance, and impact to cross-functional partners and senior/executive leadership
• Partner with production and marketing teams to deliverhigh-quality, on-brand programs—including recognition campaigns, benefit frameworks, badging, incentive systems, requirements policies, and supporting education
• Advocate for and implement creative approaches to incentive design, balancing strategic rigor with innovative, engaging solutions
• Mentor and support junior team members, fostering a culture of excellence, inclusion, and collaboration

Skills

• Senior leader with 12+ years of experience in incentive and loyalty programs, Strategy, Marketing, B2B education, or a proven track record of designing and scaling loyalty/rewards systems that drive engagement, behavior change, and measurable business results
• Strategic thinker able to zoom out to design holistic frameworks and zoom in to ensure every detail is thoughtfully executed
• Strong data and analytics acumen, including financial literacy, with experience using insights to optimize programs and demonstrate impact
• Exceptional communicator, skilled at engaging diverse audiences including executive leadership and external partners
• Adept at navigating ambiguity, influencing key partners, and aligning teams around clear priorities
• Demonstrated success managing operationally complex programs in a global, matrixed environment
• Experience designing inclusive programs with cultural sensitivity for diverse, global audiences
• Experience and curiosity using LLMs/Generative AI to deepen research, accelerate work, and create prototypes
• Deep connection to Airbnb's mission and a passion for fostering Connection and Belonging

Benefits

• Bonus eligibility
• Equity eligibility
• Benefits eligibility
• Employee Travel Credits
• US - Remote Eligible; the role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Company Overview

• Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com.

Company H1B Sponsorship

• Airbnb has a track record of offering H1B sponsorships, with 165 in 2026, 234 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.