[Remote] Senior Manager, Platform Software Engineering

Note: The job is a remote job and is open to candidates in USA. Oracle is a provider of AI and cloud solutions that integrates data, infrastructure, applications, and expertise to support organizations worldwide. Oracle is seeking a Senior Manager to lead its OCI Incident Management team, oversee major service incident response, and minimize downtime. The role involves developing teams, coordinating cross-functional responses, improving operational processes, and driving service availability and operational maturity.

Responsibilities

• Lead, mentor, and develop a high-performing regional incident response team, fostering a culture of ownership, collaboration, and continuous learning
• Oversee and coordinate cross-functional teams during major OCI service incidents, ensuring swift resolution and clear executive communications
• Drive adoption of best practices and automation to minimize downtime and improve incident response efficiency
• Promote thorough documentation and leverage lessons learned to improve processes and prevent recurrence
• Monitor service performance metrics, proactively identify risks, and guide teams to address systemic issues
• Collaborate with engineering and product leaders to define operational requirements and shape technology roadmaps
• Serve as the highest escalation point for complex or unresolved incidents, championing standards and excellence in incident management across the organization
• This position requires participation in an on-call rotation to provide support primarily during US business hours. Additionally, there may be occasional requirements to provide support during weekends. Flexibility and responsiveness during these periods is expected to ensure business continuity

Skills

• Applicants are required to read, write, and speak the following languages: English
• 9 years of experience in software development
• Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development
• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development
• Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 3 years of experience in software development
• Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 3 years of experience in software development
• Doctorate in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 1 year of experience in software development
• -Agile Methodologies: Demonstrated ability to use agile methodologies to drive continuous improvement and product delivery
• -Automation: Demonstrated ability in or knowledge of automation, including designing, implementing, and managing automated tools, processes, or systems to streamline operations
• -Compliance: Demonstrated knowledge of and adherence to regulatory, legal, and organizational compliance requirements
• -Data Management: Demonstrated ability in or knowledge of data management, including designing, operationalizing, securing, and monitoring data pipelines
• -Data Integration: Demonstrated ability in or knowledge of data integration, including specifying and using services to load and manage data from various sources
• -Patent Innovation / Filing: Demonstrated ability to prepare, file, and manage patent applications for innovative products or technology
• 6 years of experience with programming and/or scripting languages (e.g., SQL, C/C++, JavaScript)
• 4 years of experience with databases
• 10 years of experience in software development
• Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, Business Administration, or related field AND 6 years of experience in software development
• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, Business Administration, or related field AND 6 years of experience in software development
• Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, Business Administration, or related field AND 4 years of experience in software development
• Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, Business Administration, or related field AND 4 years of experience in software development
• Doctorate in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, Business Administration, or related field AND 2 years of experience in software development
• 2 years of experience in a technical lead role with direct reports
• 2 years of experience working with operating budgets and/or project financials
• 3 years of experience with cloud platforms (e.g., AWS, Azure, Google, Oracle Cloud)

Benefits

• Flexible medical options
• Life insurance options
• Retirement options
• Volunteer programs

Company Overview

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