[Remote] Senior Manager, Software Engineering (Authentication)
Note: The job is a remote job and is open to candidates in USA. Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As Senior Manager, Software Engineering for Authentication, you will lead a critical part of Pindrop’s Passport platform, owning technical and people leadership for teams building high-performance cloud services for real-time voice authentication and identity verification.
Responsibilities
- Lead and develop engineering managers, senior engineers, and emerging technical leaders across the Authentication area, building strong ownership, healthy operating rhythms, and clear growth paths
- Translate product and engineering strategy into a clear technical roadmap, execution plan, and operating model for Authentication
- Improve the reliability, scalability, and operational health of cloud-native, API-based distributed systems that power customer-facing authentication journeys
- Drive predictable, high-quality delivery across multiple concurrent initiatives by improving prioritization, planning, cross-team coordination, and execution discipline
- Raise the bar on architecture, observability, testing, incident response, postmortems, and engineering standards across Authentication services
- Partner closely with Product, Research, Security, Platform, and adjacent engineering teams to align roadmap priorities, technical investments, and customer outcomes
- Own metrics that improve delivery health, system performance, team effectiveness, and on-call sustainability
- Act as a senior technical escalation point during complex customer issues and production incidents, and drive durable follow-through after incidents occur
- Guide how Authentication safely consumes and operationalizes AI/ML-backed trust signals, model outputs, and automation in production systems
- Foster a culture of accountability, inclusion, learning, and calm execution under pressure
Skills
- 8–12+ years of software engineering experience, including significant experience building and operating distributed backend systems and APIs in production
- 3–5+ years of engineering leadership experience, including experience leading through managers and/or senior technical leads
- Strong technical depth in cloud-native architecture, microservices, observability, CI/CD, and modern engineering practices across AWS and/or GCP
- Proven experience improving reliability, execution, and engineering standards for customer-facing, high-availability systems
- Hands-on background in backend technologies such as Go and/or Python, plus strong understanding of data stores and service design for low-latency systems
- Strong cross-functional partnership skills, including experience working with Product, Security, Support, Customer Success, and other engineering teams
- Experience in authentication, identity, fraud prevention, risk engines, or other security-sensitive product domains
- Familiarity with modern IAM concepts and standards such as OAuth 2.0, OpenID Connect, SAML, RBAC/ABAC, or related policy-driven access patterns
- Experience partnering with Research, MLOps, or data teams to productionize model outputs, risk signals, or other AI/ML-enabled capabilities
- Experience leading teams operating multi-cloud services with meaningful on-call responsibility and incident load
Benefits
- Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
- Remote-first environment - giving you flexibility and autonomy in how you structure your day.
- While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
- Unlimited Paid Time Off (PTO)
- Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
- Paid Parental Leave - Including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family!
- Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
- Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
- Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.
Company Overview
Company H1B Sponsorship