[Remote] Senior Software Engineer (Authentication)

Note: The job is a remote job and is open to candidates in USA. Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As a Senior Software Engineer on the Authentication team, you will help build and scale the cloud services behind Passport, focusing on highly reliable, secure authentication services that power voice-based identity verification while leveraging AI/ML-driven signals.

Responsibilities

• Design, develop, test, deploy, and monitor high-performance backend services and APIs using Go and Python, with an emphasis on secure, low-latency authentication and identity workflows
• Build and maintain cloud‑native services across AWS and GCP (e.g., S3, DynamoDB, Kinesis, IAM) with a focus on reliability, scale, and secure production operation, including data pipelines that feed downstream ML and risk models used in authentication decisions
• Deliver features and enhancements through the full software development lifecycle, including implementation, automated testing, deployment, and operational support, using CI/CD and infrastructure‑as‑code practices
• Tackle complex software engineering problems in authentication, identity, and fraud prevention—contributing to architecture decisions, threat‑aware design, and continuous improvement of engineering best practices across the team
• Integrate and consume AI/ML capabilities (for example, model-backed risk scores, deepfake detection signals, or ML‑driven policies) by collaborating with Research, MLOps, and Protect/Passport teams, and help productionize these models into scalable, observable services
• Use observability and diagnostics tooling (metrics, logging, tracing, dashboards) to troubleshoot production issues, reduce alert noise, and systematically improve reliability and latency for authentication journeys
• Partner closely with software engineering, test engineering, research, product, Protect, Passport, and Core teams to deliver new capabilities and improve existing ones, including AI‑enhanced identity and fraud experiences for customers
• Participate in the team’s on‑call rotation, including helping cover after‑hours alerts as we expand distributed support coverage for our customer‑facing authentication platform
• Contribute to documentation, runbooks, and design reviews that clarify how authentication services behave, how AI/ML components are used safely, and how other engineers should integrate with the platform

Skills

• 5-7+ years of professional software development experience building backend services and APIs
• Strong experience with Go, Python, or similar languages, plus a solid foundation in data structures, algorithms, concurrency, and Linux-based development
• Hands-on experience designing and operating cloud-native systems in AWS or GCP, including managed services such as S3, DynamoDB, Kinesis, and IAM
• Experience with CI/CD, DevOps, Docker, Kubernetes, and production ownership, including deploying, monitoring, troubleshooting, and supporting services in live environments
• Experience with backend data stores and messaging technologies such as Redis, MySQL, RabbitMQ, and Elasticsearch
• Experience in authentication, identity, fraud prevention, or other security-sensitive product environments
• Experience with observability tooling and production diagnostics across metrics, logging, and tracing
• Exposure to UI work or adjacent product experiences that connect backend systems to customer-facing workflows

Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• + One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

Company Overview

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