[Remote] Senior Technical Program Manager
Note: The job is a remote job and is open to candidates in USA. Bidgely is a Vertical AI company serving the utility industry through its UtilityAI™ Platform, which provides appliance-level intelligence and data-driven energy insights. The Senior Technical Program Manager leads Bidgely’s largest and most technically and commercially complex utility engagements, overseeing customer relationships, solution design, implementation, delivery, and executive stakeholder management. The role also provides practice leadership, mentors colleagues, develops proposals and processes, and supports complex multi-party implementations.
Responsibilities
- Be the face of Bidgely for the customer during the implementation phase, owning the relationship, and being an advocate for them internally
- Manage Bidgely's largest and most complex utility implementations end to end from Onboarding to Launch, leading cross-functional teams across Delivery, Engineering, Product, and Sales
- Oversee project financials — including cost tracking, budget, and margin — for assigned engagements
- Contribute to contract reviews for new deals and change orders
- Represent the Onboarding team in sales presentations as needed
- Develop and apply a deep understanding of energy markets and customer behaviors to help Bidgely customers take full advantage of the technology
- Own the overall solution design and development for Bidgely's most complex utility customers, working with our global engineering team — including requirement analysis, customer journey scope discussion, data integration, design, solution architecture, implementation, delivery, and customer-facing technical issue resolution
- Be the product expert who collaborates with utility customers to understand requirements, map them to product features, and finalize product customizations and changes
- Manage project deliverables, ensuring on-time, high-quality delivery through a hands-on approach
- Produce technical and product documents that clearly define customer requirements and solution design in collaboration with the customer's IT and business teams
- Partner with Bidgely R&D and Product Management to design new platform functionality and implementation tooling, informed by patterns observed across the most complex customer implementations
- Mentor and provide delivery and technical guidance to colleagues
- Own executive-level customer relationships for high-visibility engagements
- Develop proposals and statements of work for new and expanding engagements
- Identify and help scope account expansion opportunities during delivery
- Represent Customer Onboarding in quarterly business reviews (QBRs)
- Work with Systems Integrator (SI) partners to plan and execute complex, multi-party implementations
- Train Bidgely, SI, and customer teams on Bidgely's project methodology and product capabilities
- Develop internal tools and processes that improve delivery quality and reduce implementation timelines
- Support hiring and interviewing for the broader TPM team
Skills
- 1. 7-11 years of software integration project experience at a SaaS company, or experience in a top-tier systems integration consulting firm and/or delivering enterprise solutions at a fast-paced start-up
- 2. Track record of successfully delivering complex, cross-functional implementations for large, high-touch enterprise customers, ideally with ACV of $500K+
- 3. Experience as the primary point of contact for enterprise customers, including designing and deploying solution architecture in a customer-facing role
- 4. Experience working with globally dispersed customers and teams
- 5. Experience with Agile software development methodologies and cloud-based B2B implementations
- 6. Comfortable creating and tracking project plans, risks, and status reports via Wrike, Smartsheets, Jira, or similar cloud project management tools
- 7. Strong analytical and problem-solving skills, with excellent written and verbal communication and the ability to translate complex technical issues for non-technical stakeholders
- 8. Demonstrated ability to mentor and develop less experienced team members
- 9. Highly organized, collaborative, and proactive, with a customer-first mentality
- Remote within the US with up to 15% travel
- • Working knowledge of SQL, Python, REST APIs, or data transformation tools, with a hands-on aptitude for applying them directly
- • Passion for or experience within the energy or energy efficiency sector
- • PMP certification
Benefits
- Medical, Dental, and Vision insurance from day one
- HSA, FSA, and DCFSA plans
- 401(k) plan
- Flexible paid time off
- Annual wellness stipend
- Annual professional development stipend
- Paid parental leave
- Mental health and wellness resources for you and your family
- Employee Discounts: Preferred pricing on entertainment, technology, and insurance products
- Mentorship: Access to mentorship from experienced industry leaders
- Flexible Work Arrangements: Remote-friendly scheduling built around how you work best
- Community Service Days: Paid time to volunteer for causes you care about
- This role may also be eligible for a discretionary annual bonus and equity, subject to company policy and role level
- Growth Potential: Build your career at a fast-scaling company at the forefront of AI-driven energy innovation
- Collaborative Environment: Work with a passionate team united by the goal of a clean energy future
- Leading Technology: Gain hands-on exposure to the AI, machine learning, and data platforms shaping the future of the utility industry
Company Overview