[Remote] Senior Workforce Analyst

Note: The job is a remote job and is open to candidates in USA. CenterWell Pharmacy, a home-delivery and specialty pharmacy, is seeking a Senior Workforce Planning Analyst to elevate forecasting, budgeting, and capacity planning across multiple pharmacy departments. The role owns long-term demand forecasts, rolling capacity plans, annual budgeting, monthly capacity reviews, forecasting improvements, and cross-functional workforce planning while mentoring other analysts.

Responsibilities

• Own long-term demand forecasting for assigned departments — translating prescription volume, contact drivers, handle time, and shrinkage assumptions into defensible workload and headcount projections across pharmacists, pharmacy technicians, and support roles
• Build and maintain rolling capacity plans at the site, vendor, and skill level — balancing hiring plans, attrition, training pipelines, and occupancy targets against monthly and seasonal demand
• Drive the annual budgeting and planning cycle, partnering with Finance to align workforce cost projections with department budgets, and producing budget-vs-actual variance analysis that explains why results moved, not just that they did
• Lead monthly capacity reviews with operations and finance stakeholders — presenting hiring plans, surfacing risks early, and securing alignment on trade-offs
• Improve the practice itself: refine forecasting methodologies, strengthen assumption governance, document standards, and raise the analytical maturity of how we plan
• Partner cross-functionally with Operations, Finance, HR/Talent Acquisition, Training, and vendor partners to ensure plans are executable — not just mathematically sound
• Mentor and influence — share expertise with planning analysts across the team and champion consistent, repeatable planning standards

Skills

• 5 or more years of workforce management experience with direct ownership of forecasting or capacity planning in a contact center, pharmacy, healthcare, or comparable operations environment
• Demonstrated experience building long-term forecasts and capacity plans (headcount, hiring, attrition, shrinkage, or occupancy) - not just schedule administration
• Strong financial skills: experience supporting budgeting cycles and producing variance/attribution analysis
• Advanced Excel skills (modeling, Power Query, or similar); comfort working with large operational datasets
• Excellent communication skills — able to present plans and trade-offs clearly to operations leaders and executives
• Proven ability to work independently, manage competing priorities, and drive alignment across stakeholders without direct authority
• Pharmacy workforce planning experience — especially in clinical services environments planning for pharmacists and pharmacy technicians, where licensure, clinical ratios, and regulatory requirements shape capacity decisions
• Bachelor's degree
• Experience in home-delivery, specialty, or retail pharmacy operations
• Familiarity with WFM platforms (e.g., Verint, NICE IEX, Genesys, Calabrio) and BI tools (Power BI, Tableau)
• Experience with SQL, Python, or R for forecasting and analysis
• Exposure to Erlang-based staffing models, simulation, or statistical forecasting methods
• Experience operating in a centralized/COE workforce planning model supporting multiple business units

Benefits

• Remote work, with occasional travel for team summits and site visits
• Flexibility during peak planning cycles (annual budget, peak season readiness)
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company holidays
• Personal holidays
• Paid parental leave
• Paid caregiver leave
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan based upon company and/or individual performance

Company Overview

Company H1B Sponsorship