[Remote] Servicing Operations Associate

Note: The job is a remote job and is open to candidates in USA. SunStrong Management is a solar energy asset management and servicing platform supporting residential and commercial solar portfolios. The Servicing Operations Associate manages B2B billing and collections operations, customer onboarding, contract review, invoicing, accounts receivable, and data quality control.

Responsibilities

• Generate, review, and issue invoices for customers
• Ensure invoices are accurate, complete, and sent on schedule in accordance with contractual billing terms
• Reconcile billing data against contract terms, meter reads, and system-generated records
• Manage billing adjustments, credits, and disputes in coordination with internal stakeholders
• Maintain organized invoice records and audit trails within financial systems
• Monitor accounts receivable aging reports and proactively follow up on outstanding balances
• Execute a structured collections process for overdue accounts, including email, phone, and written outreach
• Escalate high-risk or non-responsive accounts to management with documented history and recommended action
• Assist with the onboarding process for new B2B customers and portfolios, ensuring all required data and documentation is collected prior to activation
• Review customer contracts to identify billing terms, payment schedules, escalation provisions, and any non-standard clauses that affect invoicing or collections
• Translate contract terms into system configurations within billing system to ensure accurate automated billing
• Aggregate customer and account data from multiple sources and validate accuracy before system entry
• Review billing data sets to identify discrepancies, anomalies, or missing information
• Support data pipeline QC processes to maintain integrity across financial and operational systems
• Document data issues and work cross-functionally to resolve root causes

Skills

• 5+ years of experience in billing, accounts receivable, collections, or servicing operations in a B2B environment
• Hands-on experience with invoicing platforms such as Xero, Intacct, NetSuite, or similar
• Demonstrated experience reviewing and interpreting commercial contracts, including billing, payment, and escalation terms
• Strong attention to detail with the ability to identify discrepancies across large data sets
• Excellent written and verbal communication skills, including experience managing difficult customer conversations professionally
• Extended period working at a computer workstation

Benefits

• Open-office environment or remote work arrangement
• PPO and HDHP Medical Plans
• Buy-up Dental and Vision plans
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Employer-sponsored Short-Term Disability
• Employer-sponsored Long-Term Disability
• Voluntary Life insurance
• Legal services
• Multiple additional benefits add-ons
• 401(k) Safe Harbor Match of 100% up to the first 4% and 50% on the next 2%, with immediate vesting

Company Overview

Company H1B Sponsorship