[Remote] Software Engineer, Enablement

Note: The job is a remote job and is open to candidates in USA. Capacity is an AI-powered support automation platform providing solutions for intelligent virtual agents, employee enablement, agent assist, and process automation. The Software Engineer - Enablement will build and operate AI-powered engineering processes, automated workflows, developer tooling, and internal platforms that improve engineering productivity and quality.

Responsibilities

• Build and maintain the AI pairing pipeline: the tooling, integrations, and workflows that allow every engineer to work effectively with AI assistants as a genuine productivity partner
• Design and implement the automated ticket generation system that converts product signals, operational alerts, and customer feedback into sprint-ready engineering work items
• Build developer tooling that reduces friction across the engineering lifecycle from local development environments to deployment and observability
• Contribute to the non-engineer contribution program by building the technical guardrails, review workflows, and quality gates that allow non-engineers to safely commit code
• Instrument and measure the impact of every Enablement tool and process and use that data to continuously improve
• Partner with engineers across the organization to understand their pain points and identify the highest-leverage opportunities for Enablement investment
• Stay current with the rapidly evolving AI developer tooling landscape and evaluate new tools and techniques for potential adoption at Capacity

Skills

• 3+ years of software engineering experience with strong fundamentals in backend systems, APIs, and automation
• Hands-on experience building with LLMs including prompt engineering, tool use, and evaluation of AI-generated output
• Experience building internal developer tools, automation pipelines, or platform infrastructure
• Familiarity with modern AI developer tools including Claude, Cursor, GitHub Copilot, and similar platforms
• Comfort working in a fast-moving, early-stage function where the scope and priorities will evolve
• Strong communication skills: able to gather requirements from engineers and translate them into well-designed tooling solutions
• Strong programming skills; experience with Go (Golang) and/or Python is strongly preferred
• Experience building integrations with project management and engineering tools such as Jira, GitHub, or Linear is a strong plus

Benefits

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture
• Remote workforce
• Opportunities for Capacity team members to serve and educate Create A Loop students throughout the year

Company Overview

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