[Remote] Software Engineer-Platform Engineering (L3)
Note: The job is a remote job and is open to candidates in USA. Twilio is a company shaping the future of communications through innovative solutions. The Software Engineer, Platform Engineering (L3) role involves developing, deploying, and managing large-scale distributed systems while ensuring the reliability and performance of backend services.
Responsibilities
- WEAR THE CUSTOMER’S SHOES: Design, build, and operate services and automations to manage kubernetes clusters at scale. Partner closely with product management and technical leadership to break down complex system requirements into manageable, iterative milestones
- BE AN OWNER (CODE QUALITY): Drive rigorous code reviews and push for maintainable patterns in our codebase, ensuring high testing standards (unit, integration, and component testing) are executed across the team and platform
- BE AN OWNER (INFRASTRUCTURE & OBSERVABILITY): Manage and enhance cloud configurations across AWS and Azure environments utilizing Infrastructure as Code (Terraform). Ensure deep observability coverage by standardizing metrics, alerts, and distributed tracing across core data pipelines
- CHAMPION ENGINEERING HEALTH: Advocate for a clean architectural foundation. Proactively identify technical debt, system bottlenecks, and single points of failure (SPOF), balancing feature delivery with critical platform refactoring
- MENTOR AND LEAD: Foster a collaborative environment by mentoring junior engineers, leading technical sprint planning, and sharing expertise across distributed engineering nodes
Skills
- Experience: 4+ years of professional software engineering experience building and operating resilient backend services at scale using Kubernetes. Experience with CAPI, EKS and managing zero-downtime Kubernetes cluster upgrades, including node draining, API deprecations, and PodDisruptionBudgets
- Modern Development Workflow: Practical experience leveraging AI-assisted development tools (e.g., Claude Code) to accelerate code generation, automate testing, and streamline debugging workflows or strong desire to learn
- Deployment Orchestration: Hands-on Experience implementing GitOps workflows with ArgoCD and automated pipeline orchestration with Harness (or an equivalent enterprise CI/CD platform)
- Language Proficiency: Strong, hands-on experience with Shell, Terraform, Yaml and Go (Golang)
- Cloud Infrastructure: Solid experience deploying and managing production workloads in cloud environments - ideally with deep exposure to AWS core services (such as EKS, EC2, S3) or their Microsoft Azure equivalents (such as AKS, Virtual Machines, Blob Storage). Understanding of container networking (VPC/VNet, pod IPAM, CNI plugins
- Infrastructure as Code: Proficiency with Terraform for provision-level automation and maintaining environment parity
- Distributed Systems: Strong theoretical and practical understanding of distributed datastores, caching layers, and asynchronous event streaming (e.g., Kafka or similar queuing ecosystems)
- Systems Mindset: Strong foundational background in computer science fundamentals, data structures, and building self-healing cloud architectures
- Prior experience managing high-throughput applications running inside containerized infrastructure (Docker, Kubernetes)
- Familiarity with advanced deployment strategies (canary, blue/green analysis)
- Experience with OPA/Gatekeeper or similar policy-as-code enforcement in Kubernetes
- Experience implementing OpenTelemetry or distributed tracing systems across decoupled microservice platforms
- Exposure to network topology, proxy layers, or mail transfer agent (MTA) protocol constraints
- Aware and practical understanding of distributed datastores, caching layers, and asynchronous event streaming (e.g., Kafka or similar queuing systems)
- Multi-Cloud migration/operating experience
Benefits
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan
Company Overview
Company H1B Sponsorship