[Remote] Software Quality Analyst

Note: The job is a remote job and is open to candidates in USA. Lucet is a behavioral health company dedicated to improving the overall well-being of the people it serves through balanced treatment of the mind and body. The Software Quality Analyst ensures the quality, reliability, and readiness of web-based applications by designing and executing manual and automated tests, managing defects, supporting user acceptance testing, and contributing to Agile delivery and continuous QA improvement.

Responsibilities

• Develop and maintain comprehensive test strategies, plans, and cases aligned to business and technical requirements, ensuring full SDLC coverage
• Execute manual and automated testing (functional, regression, integration, end‑to‑end, post‑deployment), leveraging tools like Postman and Playwright to drive efficiency and quality
• Identify, track, and validate defects; partner with engineering to troubleshoot issues, verify fixes, and support production as needed
• Assess risk, adapt to changing priorities, and provide clear reporting on test execution, defect status, and deployment readiness
• Collaborate cross‑functionally in Agile ceremonies and during UAT to ensure alignment with product, engineering, and business stakeholders
• Support global and release operations through off‑hours testing, early‑morning collaboration with offshore teams, and continuous improvement of QA standards and metrics

Skills

• Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent practical experience in software quality assurance
• Demonstrated experience as a mid-level QA Engineer or Analyst, contributing to end-to-end testing efforts across multiple releases
• Strong understanding of the software development lifecycle (SDLC) and quality assurance principles within Agile/Scrum environments
• Hands-on experience designing and executing test plans, test cases, and test scripts for web-based and/or API-driven applications using both manual and automated methodologies
• Proficiency with defect tracking and test management tools; able to clearly document, communicate, and validate defects end to end
• Experience collaborating within cross-functional, multi-disciplinary teams (e.g., product, engineering, business stakeholders)
• Working knowledge of relational databases and the ability to query data to support testing and validation
• Familiarity with at least one testing specialty, such as test automation, API testing, or non-functional testing (performance, load, or reliability)
• Strong analytical, organizational, and communication skills, with the ability to adapt to changing priorities and delivery timelines
• Ability to effectively communicate, both verbally and in writing, at all levels of the organization
• Excellent active listening skills
• Ability to manage multiple work streams and make quick decisions based on information provided
• Detail-oriented with strong organization skills
• Customer service focus
• Strong interpersonal skills
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required
• Frequent use of computer and phone systems
• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary
• A quiet workspace with minimal background noise for calls

Benefits

• An annual performance-based, discretionary incentive.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
• Company-provided equipment

Company Overview