[Remote] Solution Consultant

Note: The job is a remote job and is open to candidates in USA. TogetherWork provides technology solutions for non-profit member-based associations. The Solution Consultant helps clients achieve technology goals by gathering business requirements, designing functional solutions, configuring and testing systems, and delivering training and consulting services.

Responsibilities

• Acquire a fundamental understanding of our Products, Customer Support Policies, and the contractual agreements in place between our company and our clients
• Engage with our clients to understand their goals and design requirements
• Provide advice and communicate a clear vision on how best to achieve their project goals utilizing tools, applications and methodologies that will provide exceptional value to our clients
• Develop functional requirements documentation for customer approval
• Implement and support system configurations and test based on the client approved requirements and according to our standard operating procedures (SOPs)
• Provide training to customers and participate in other educational and training activities
• Utilize a uniform approach to documenting and building out solutions that will ensure consistent ongoing support to clients
• Continuously study emerging tools, technology and business practices for the association marketplace, and the application of these tools and practices
• Provide consulting services to clients in a manner that is consistent with project budget
• Other related tasks as assigned by supervisor

Skills

• • Bachelor's degree and at least 1 year of work experience in a related field
• • Solid technical skills, specifically regarding Microsoft Dynamics 365 (or similar) and related platforms
• • Understanding of CRM applications and basic database structures such as SQL
• • Proficient with Microsoft Office Productivity Suite (Word, Excel, Outlook)
• • Ability to work with various stakeholders and teams to ensure quality and timely project delivery
• • Comfortable taking initiative to be productive and efficient, enjoy being hands-on, owning their role and ensuring the work is executed with attention to detail
• • Effective communication skills and an inherent desire to turn clients into "Raving Fans"
• Experience with non-profit organization functions such as membership management, meeting management, professional development, and fundraising is a plus

Benefits

• Medical, dental, and vision insurance options
• 100% employer-paid short- and long-term disability
• Basic life insurance
• 401(k) with 100% company match up to 4%
• Flexible paid personal/vacation time built on trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave
• Discretionary bonuses
• Long term incentives

Company Overview

Company H1B Sponsorship