[Remote] Solution Consultant

Note: The job is a remote job and is open to candidates in USA. Movemedical provides software solutions for medical device companies, including enterprise inventory optimization and sales enablement. The company is seeking a Solution Consultant to lead customer implementations by translating workflows into platform solutions, configuring systems, coordinating with engineering, testing integrations, and supporting customers through go-live and handoff.

Responsibilities

• Lead discovery conversations with customers to understand their workflows, constraints, and goals, and translate that into a clear solution design
• Advise customers on best practices for workflow design, data quality, and system usage
• Act as the primary liaison between customers and our engineering team — translating business requirements into developer-ready tickets, and translating technical constraints back into terms the customer can act on
• Configure Movemedical workflows, permissions, and system settings to match the agreed solution design
• Investigate customer issues escalated from our Support team, determine whether something is a bug or expected behavior, and drive it to resolution
• Write and organize implementation work in JIRA, sequencing dependent tasks and keeping multiple concurrent customer projects on track
• Define and execute test plans to validate configurations, data accuracy, and integrations, and run live testing sessions with customers
• Support go-live and the hypercare period that follows — typically one to two weeks, depending on the size of the deployment — before a clean handoff to Customer Success
• Use SQL to investigate data issues and validate that configurations and integrations are behaving as expected
• Support integration work with customer-owned ERP/CRM systems in partnership with engineering
• Create and maintain solution documentation so decisions and configurations stay traceable after go-live

Skills

• • 3+ years of customer-facing consulting, implementation, or solutions experience in a B2B SaaS or enterprise software environment
• • Genuine interest in solving ambiguous problems, with comfort handling shifting priorities and an uneven workload
• • Strong written and verbal communication — able to translate between non-technical customers and technical teams
• • Strong personal organization across multiple concurrent customer projects
• • Tech-savvy and curious, with real working comfort in SQL and basic API/integration concepts
• • Comfortable using AI tools daily, with the judgment to check their output rather than take it at face value
• • Willingness and ability to travel, including internationally, roughly 20–30%, concentrated around customer go-lives and discovery work
• NOTE: Please be aware that while this position offers the flexibility of remote work, we are only considering applications from candidates who are located in the United States
• • Experience with an ERP or CRM platform, especially SAP
• • Experience in healthcare, medtech, or another regulated industry
• • Familiarity with API testing tools like Postman
• • Based in Central or Eastern time zone — most of our clients are in these time zones, so it helps with meeting overlap. Pacific time candidates are very welcome too, as long as you're comfortable with occasional early-morning (6–7am local) meetings

Benefits

• Amazing team - everyone at Movemedical is helpful and wants you to be successful
• Grow with the company - as a member of a small, fast-growing startup, you will have many opportunities to level-up in your career
• Opportunity to shape how our implementation process runs as we grow
• Fully remote
• Flexible PTO
• Monthly snack stipend
• Comprehensive benefits package
• 401k matching

Company Overview