[Remote] Solutions Lead, Clinical & EHR Systems

Note: The job is a remote job and is open to candidates in USA. Vitalize is hiring a Solutions Lead to own clinical-data solutioning across the customer lifecycle, including EHR integrations and hospital security and privacy reviews. The role partners with Growth, Post-Sales, Deployments, Product, and Engineering to make clinical-data deployments repeatable and extend integrations into patient flow and capacity management.

Responsibilities

• Own clinical-data solutioning across the customer lifecycle: Bridge Growth and Post-Sales so that what we sell can be deployed and supported, carrying critical technical context from pre-signature discovery through implementation and post-launch
• Lead EHR discovery on enterprise deals: Partner with Growth before commitments are made to understand EHR vendor and version, interface engine (Epic Bridges, Rhapsody, Cloverleaf, Mirth, or similar), available feeds (HL7 v2 ADT, FHIR, vendor APIs), where acuity and assignment data lives, interface-team capacity, and security and privacy requirements
• Get hospital interface and security teams to “yes”: Scope the smallest useful feed, minimize the patient data we take in, and guide integrations through security, privacy, and compliance review
• Partner with Deployments to drive clinical-data readiness: Set the standards for unit and department mapping, feed testing, and census validation against what managers actually see. Step into complex deployments where needed while enabling Deployment Strategists to own increasingly sophisticated workstreams
• Grow our footprint into flow and capacity: As Vitalize expands into patient flow and capacity management, extend your EHR integrations into bed management, transfers, ED boarding, and discharge planning data
• Build technical leverage across Vitalize: Create reusable EHR integration patterns, discovery guides, documentation, and training. Partner with Product on when to go through an EHR vendor marketplace versus a direct interface
• Turn customer requirements into product signal: Identify recurring clinical-data requirements and blockers across our pipeline and customer base. Partner with Product and Engineering to decide when the answer is better enablement, a new integration, or a scalable platform capability

Skills

• You've integrated with or implemented a major EHR (Epic, Oracle Health, Meditech, or similar)
• HL7 v2 (especially ADT), FHIR, interface engines, and the realities of hospital interface-team backlogs and change control
• Working knowledge of HIPAA, minimizing PHI, BAAs, and healthcare security reviews
• You're comfortable with CIO organizations, clinical informatics, interface teams, and security teams, from pre-sales through implementation and escalation
• Your instinct after solving a difficult problem is to turn the solution into something others can repeat
• You can distinguish implementation issues, configuration problems, integration limitations, and true product gaps
• You know how to advance a complex enterprise deal without creating promises the delivery team can't keep
• You're excited to define a new function, not inherit one
• You understand how census, ADT, and acuity drive nurse staffing ratios and patient assignments, or you've worked with patient flow and capacity tools (bed boards, transfer centers, capacity command centers)

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible PTO
• Unlimited travel budget to visit customer sites
• Bi-annual company off-sites
• Free meals in-office
• $5,000 relocation bonus for eligible employees
• Desk setup reimbursement
• Commuter benefits
• Monthly gym/wellness stipend
• Equity
• Remote work anywhere in the US; SF-based employees may work from the Jackson Square HQ in a hybrid setup

Company Overview

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