[Remote] Solutions Program Manager

Note: The job is a remote job and is open to candidates in USA. Augmodo uses Spatial AI to bridge the gap between spatial computing and retail — redefining physical commerce for the AI era. They are seeking a Solutions Program Manager to drive the operational success of strategic retailer programs, acting as the central operational hub between customer-facing teams and internal technical teams.

Responsibilities

• Serve as the primary point of contact between the Customer team and technical decision-makers, determining ownership, routing priorities, and facilitating clear communication when deliverables span multiple areas
• Build and maintain a Live Tracker of open items with Technical teams; share status with the Customer Decision Maker regularly, taking initiative to resolve with urgency and in support of end-customer objectives
• Coordinate badge and hardware troubleshooting and installation logistics with Customer Success and the Infrastructure Technical team
• Collaborate with Sales, Customer Success and Product to define and refine customer program KPIs, use cases and business case; validate feasibility and propose timelines based on input from Technical Teams
• Facilitate technical communications and requirements gathering between customers and Technical Teams
• Support Product and Commercial teams in formulating comprehensive pilot scopes, defining KPIs, and establishing clear KPI measurement methodologies
• Develop and manage detailed project timelines that account for internal engineering development cycles, data operations needs, and external customer requirements and dependencies. This will be central to customer program management
• Own the program timeline from kick-off to close; track milestones, dependencies, and blockers. Be the forcing function that ensures momentum and on-time delivery
• Manage lab and store install scheduling and coordination with the Infrastructure Technical Team and Customer Success
• Secure and organize all customer inputs required by Technical Teams; planograms, images, reference data, and other assets
• Initiate data collection workflows and manage associated dependencies
• Own the weekly internal customer team meeting with Technical Team; set the agenda, drive decisions, and ensure follow-through on actions
• Ensure Sales and Customer Success have timely, accurate information from Technical Teams, and vice versa
• Own internal communication across Engineering, Product, and Customer/Commercial teams, acting as the primary source of truth for pilot status
• Use your Issue Tracker and Program Timeline track pilot program status, surface blockers, and communicate risks to stakeholders on a regular and consistent basis
• Serve as the primary technical point of contact for Customer Team on all matters related to technical planning and installation; liaise and involve internal technical teams for timely and accurate resolution
• Escalate blockers to the Customer Team Decision Maker when resolution requires prioritization or cross-Team collaboration
• Work closely with the Customer Team Decision Maker on a day-to-day basis to ensure priorities are accurately understood and communicated

Skills

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience
• 3+ years of experience in technical program management, product management, or a similar role managing complex projects with internal and external stakeholders
• Proven ability to formulate project plans, manage complex timelines, and drive cross-functional teams to meet deadlines
• Exceptional communication skills; able to articulate technical concepts clearly to non-technical audiences and translate customer requirements into actionable engineering tasks
• Strong analytical and problem-solving skills, with a track record of identifying and resolving project blockers
• Experience supporting customer-facing teams and communicating directly with enterprise clients
• Experience in retail technology, computer vision, or B2B SaaS
• Familiarity with agile methodologies and project management tools (e.g., Linear, Notion)
• Understanding of the software development lifecycle, particularly in real-time or AI-driven systems

Benefits

• Medical
• Dental
• Vision
• 401k
• Equity

Company Overview

Company H1B Sponsorship