[Remote] Sr Data Analyst
Note: The job is a remote job and is open to candidates in USA. Dynatrace is a software company focused on observability and digital experience technologies for enterprise customers. The Senior Data Analytics Consultant will help clients transform observability data into actionable insights, optimize digital performance, and improve user experience. The role combines account management, data analysis, strategic consulting, executive communication, client enablement, and collaboration with product teams.
Responsibilities
- You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:
- Account management for 4-8 Enterprise clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts, and running all customer touchpoint meetings
- Presenting digital experience performance strategies, vision, and findings to varied audiences from developers to executives, aligning technical solutions with business goals
- Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
- Creating detailed analysis for your clients by finding answers from the Digital Experience and Business Analytics data through reporting, dashboarding, or technology expertise
- Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues, particularly in providing feedback to product teams to influence roadmap decisions
- Additional responsibilities include working with our team to improve processes, identify training gaps, and share ideas
Skills
- Bachelor's degree in Marketing, Statistics, Mathematics, Economics, or other quantitative disciplines is required
- 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
- All team members are expected to travel at least 1 time per year for annual team meetings. Strategic clients may require intermittent travel as well
- Experience within the digital experience monitoring space with tools such as Catchpoint, GlassBox, Quantum Metric, Full Story, Blue Triangle, ContentSquare, AppDynamics, DataDog, and New Relic
- Experience in data-driven analysis - excellent at working with, understanding, and analyzing data
- Experience with real user monitoring for both web and mobile applications, as well as Session Replay tools
- Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud
- Proficient with querying languages (GraphQL, SPARQL, MQL, SQL, SPL) and analysis tools (Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R)
- Stellar conceptualization and communication skills with a demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
- Operates with a customer-first focus
- Proven ability to work under pressure and to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, and effectively influences and persuades
- Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail
- Experience applying AI tools to streamline workflows, enhance decision-making, or solve business challenges
Benefits
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world and English as the corporate language that connects us all.
- A culture shaped by diverse personalities, expertise, and backgrounds of the global team.
Company Overview
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