[Remote] Sr. Field Technical Program Manager, Forward Deployed Engineering

Note: The job is a remote job and is open to candidates in USA. Databricks is a data and AI company whose Field Engineering organization provides technical support to customer-facing teams. The Sr. Field Technical Program Manager will lead approximately five concurrent post-sales customer projects, managing planning, execution, risks, stakeholders, and customer outcomes. The role also drives process improvements and collaborates with Professional Services, Engineering, and Sales teams.

Responsibilities

• Own delivering customer outcomes for approximately five concurrent customer projects, ensuring high customer satisfaction
• Develop detailed technical project plans from finalized proposals or statements of work setting specific milestones, objectives, and key results
• Drive measurable weekly progress with detailed tracking and by mitigating risks to project objectives, ensuring projects stay on track
• Facilitate effective meetings across technical and non-technical stakeholders, from engineering standups to executive steering committees
• Adapt to changing project requirements and priorities, proactively steering projects around challenges and collaborating across Professional Services, Engineering, and Sales teams
• Leverage and expand your understanding of data platform technologies and processes, such as data lakes, data governance, data quality, ETLs, and migration best practices, to drive customer outcomes faster
• Define and implement new processes and operational cadences to improve the efficiency and effectiveness of the Professional Services team

Skills

• Experience: 5+ years of experience in Technical Program Management, preferably in a B2B SaaS, cloud, or data engineering/analytics company
• Technical Background: A Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
• Must be comfortable diving deep into technical topics with Solution Architects and Engineers
• Program Management Skills: Proven ability to manage complex, cross-functional technical programs and deliver results in a fast-paced environment
• Strong understanding of Agile and other program management methodologies
• Communication: Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences (from engineers to executives) and build consensus
• Domain Knowledge: Foundational knowledge of the data and AI landscape (e.g., data warehousing, data lakes, ETL, streaming, data science, machine learning)
• Certifications: PMP, CSM, or related program management certification
• Databricks/Spark: Hands-on experience with the Data Intelligence Platforms or Data frameworks like Apache Spark™
• Cloud Platforms: Experience with public cloud provider solutions (AWS, Azure, or GCP)
• Customer-Facing Experience: Prior experience in a customer-facing implementation role (e.g., Technical Project Manager, Solutions Architect, Technical Account Manager, Professional Services, Product Manager)
• GenAI/ML Experience: Experience delivering programs related to AI, Machine Learning, or Generative AI

Benefits

• Eligibility for annual performance bonus
• Equity

Company Overview

Company H1B Sponsorship