[Remote] Sr. IT Implementation Analyst
Note: The job is a remote job and is open to candidates in USA. Smurfit Westrock is a global leader in sustainable paper and packaging solutions. The Senior IT Implementation Analyst will support the ERP modernization program by implementing the ePS Packaging Suite and associated systems, managing requirements, testing, data migration, training, change management, and post-implementation improvements.
Responsibilities
- Provide expert knowledge for modules of the ePS Packaging Suite (Radius) and associated valueadded products forming the ERP standard template
- Perform detailed discovery activity in coordination with implementation teams to support the rapid rollout
- Document detailed requirements, identify and develop solutions, test, and document the solutions, and provide clear guidance on plant requirements to the implementation teams
- Proactively identify opportunities within current and upcoming technologies / software released to enhance the user experience, process efficiency, and develop the application stack
- Deliver system implementation activities across discovery, system walkthrough, design, training, testing, cutover, and hypercare phases, ensuring alignment with business goals and timelines
- Collaborate on data cleansing and migration efforts, working closely with Data Analysts
- Evaluate and document system enhancement requests, partnering with stakeholders to assess fit within the standard model and recommend best practices
- Support change management and technology adoption, providing coaching and guidance
- Monitor post-implementation performance, troubleshoot issues, and drive continuous improvement
Skills
- 3+ years of implementing systems or experience in process change management in an operational vironment
- Strong written, verbal communication, and presentation skills for both technical and non-technical audiences
- Effective leader of change
- Must be able to travel up to 50% as required
- Working knowledge of systems and processes of packing industry is desirable
- Strong knowledge of ePS Packaging suite/Radius is preferred
Benefits
- Corporate culture based on integrity, respect, accountability and excellence.
- Comprehensive training with numerous learning and development opportunities.
- A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
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